Quality and Compliance Officer

8 hours ago

Phillip, Australia Wellcare Australia Full time

Join our team and drive quality excellence in NDIS service delivery We're seeking a dedicated Quality and Compliance Officer to champion compliance with NDIS Practice Standards while making a real difference in participants' lives.

**Your Role**

**Lead Quality & Compliance**:

- Develop and implement Policy Framework across the organisation.
- Ensure all policies align with NDIS Quality and Safeguards requirements.
- Create internal audit tools and deliver staff training programs.

**Manage Documentation & Reporting**:

- Maintain participant documentation (recovery plans, progress notes, service agreements).
- Update participant monitoring forms (BGL charts, ABC charts, fluid charts, etc.)
- Use PRODA, and ACTRIDS for incident reporting and case note approvals.
- Review and report restrictive practices in line with legislative requirements.

**Drive Continuous Improvement**:

- Conduct regular policy reviews and updates.
- Maintain accurate SharePoint documentation for stakeholder access.
- Attend stakeholder meetings and training sessions.

**What You Need**

**Essential**:

- Strong understanding of NDIS Quality and Safeguards compliance requirements.
- Experience with policy development and compliance frameworks.
- Proficiency in PRODA, ACTRIDS, and PRIMS (or willingness to learn).
- Excellent documentation and communication skills.
- Knowledge of restrictive practice regulations.

**Desirable**:

- Previous disability services or healthcare compliance experience.
- SharePoint and data management experience.

**Why work at Wellcare?**
- **Make Real Impact**: Directly improve NDIS participant outcomes
- **Professional Growth**: Comprehensive training and development
- **Supportive Team**: Work with passionate professionals
- **Competitive Package**: Attractive salary and benefits

Ready to lead quality excellence in NDIS services?

Submit your **resume** and **cover letter** demonstrating your passion for compliance and quality care.

**Job Type**: Part-time

Pay: $41.00 - $44.50 per hour

Expected hours: 25 per week

**Experience**:

- NDIS Quality and Compliance : 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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