Qt Newcastle

Our **Vision**is being leaders in creating experiences and properties that escape the ordinary.
Our **Purpose**is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our **Vision**and **Purpose**by delivering on our goals and values.

**Our Goals**
- Growing revenue above market
- Maximise assets
- Business transformation

**Our Values**
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection

**Key Accountabilities**
- Act as the Manager of the Hotel overnight in the absence of the Hotel General Manager, Front Office Manager and Hotel Manager.
- Anticipate and attend to the guest’s needs and desires immediately.
- Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
- Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
- Process daily guest transactions and accounts accurately and efficiently.
- Anticipate and meet guest needs and desires immediately as they occur during the night shift.
- Ensure that all accommodation, food, beverage and miscellaneous revenue is properly posted.
- To ensure that all cash, cheque, credit card, room charge, and charge back payments have been properly posted.
- Accurately identify any discrepancy which exists between revenue and payments.
- Ensure that the night audit process is completed thoroughly and accurately.
- Being totally conversant with regard to all aspects of the Hotel’s computer system as they relate to specific night audit functions.
- Liaising with accounts to ensure that the necessary information is being reviewed and recorded on a daily basis.
- Ensuring that all cashiering policies and procedures are followed.
- Ensuring that the necessary documentation exists to support all accounting and audit functions in the Hotel.
- Responding to all guest comments and complaints with tact, diplomacy, urgency and a genuine sense of caring at all times.
- Ensure the hotel is secured overnight in line with existing procedures.
- Maintaining the established standards of service throughout the Hotel.
- Maintaining consistent lines of communication with the Night Team.
- Supervise the Night Auditor, Night Manager, Night Porters and any other non-managerial staff on shift.
- Complying with all of the Hotel’s standard operational policies and procedures as outlined in the Team Handbook.
- Participating in all Front Office communication and training sessions.
- Having a full knowledge of, and practicing all of the hotel’s established workplace health and safety guidelines (WH&S).
- Giving assistance to other departments or outlets when required.
- Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
- Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
- Promptly action all guest messages and facsimiles.
- Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
- Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
- Have a full working knowledge of all current room rates and packages available at the Hotel.
- Book, update, amend and file all reservations accurately and in a timely manner.
- Participate in all rostered theoretical and on-the-job training sessions.
- Comply with all of the hotel’s operational policies & procedures.
- Maintain a clean & safe working environment.
- Ensure the protection and maintenance of all operating equipment
- Complete all assigned opening and closing duties.
- Performing any other duties as directed by the Front Office Manager.

Pay: $76,897.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 04/07/2025