Guest Experience

Apply
- Share

Job description

Posted Monday, 6 October 2025, 9:00 am
- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

**Frontline Roles**:
**Be Part of Something Bigger at Ingenia**

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

**Your Next Opportunity**

We’re on the lookout for a Guest Experience Supervisor to join our team at our Bermagui Holidays site.

Reporting to the Park Manager, you’ll support the Front Office team in delivering efficient, proactive reception operations — creating a welcoming experience for guests and residents through exceptional customer service and smooth administrative processes.

Bermagui is a picturesque coastal town on the Sapphire Coast of New South Wales, known for its stunning beaches, vibrant fishing community, and breathtaking views of Mount Gulaga. It's a peaceful getaway with a blend of nature, culture, and charm.

**Why You’ll Love Life at Ingenia**

We believe work should be rewarding, flexible, and full of perks:

- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
- Employee referral, employee of the month, and employee of the year rewards
- Flexible work schedules to suit your lifestyle
- Retailer discounts

**In this Role, You’ll**
- Lead the Front Office team in delivering warm, professional service to guests and residents, ensuring every interaction is welcoming and efficient.
- Oversee reception operations including check-ins, reservations, payments, and administrative tasks, maintaining accurate records and smooth workflows.
- Respond to guest and resident enquiries with care and urgency, coordinating with housekeeping, maintenance, and other teams to resolve issues.
- Support Park activities such as Kids Club and caretaker duties when required, helping create a safe, clean, and engaging environment for all.
- Foster positive relationships across the team and with support offices, promoting collaboration and a high standard of customer experience.

**You’re Likely a Match If You**
- Hold a current Working with Children Check
- Lead by example, supporting and motivating your team to deliver high performance and achieve shared goals.
- Communicate openly and constructively, providing regular feedback and fostering a collaborative team environment.
- Confidently assist with recruitment, onboarding, and rostering to ensure smooth operations and adequate coverage.
- Recognise and celebrate individual and team achievements, creating a positive and rewarding workplace culture.
- Take initiative in maintaining a safe work environment, complying with WHS policies and reporting hazards or incidents promptly.

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

**Our Recruitment Process**

We keep things simple and supportive:

- Quick phone chat and interview with your future manager
- Background checks
- Offer and onboarding; welcome aboard
- All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check._

**Let’s Create Amazing Experiences Together**

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.

**Culture and Benefits**-
Job details
- Pay type
- **Hourly**
- Scan this QR code and apply
- Download
- Bermagui NSW 2546, Australia