Events Coordinator Castlereagh Hotel

This position is a hands-on role for a skilled individual, responsible for coordinating all events and functions within the NSW Masonic Club..

You will work under the direction of the Operations Manager and General Manager whilst at all times representing the NSW Masonic Club and Castlereagh Boutique Hotel in a professional manner at all times.

Further responsibilities are:

- Responsible for the administration of all operational aspects of preparation and delivery of catering and special events including handling incoming calls, queries, changes to bookings, costings, catering, etc.
- Ability to understand all information with function operations, update menus, pricing, contract details.
- Review and code production related purchase orders, invoices, and expenses as and when required.
- Capture all information relating to functions and bookings on the function sheets which are distributed on a Thursday of each week, a week in advance as and when required.
- Meet and greet customers in a friendly and approachable manner, offer assistance and exude positivity to create long term customer relationships
- Supervise and action all event and function activities including set-up and pack down, hosting of events, coordination of food and beverage and staffing requirements
- Ensure all technologies, operations, catering and communication requirements are met and ready on the day of the event, prior to the event starting
- Gather comparative function information and make recommendations to Sales & Events Manager on possible improvements to the functions department, e.g. standardised set-ups, adjustment of pricing, special offers, pack downs, etc.
- Review potential changes in banquet event orders and advise of potential impact changes in collaboration with management
- Effectively and efficiently run the operations of all major functions and events held at the club
- Provide guided tour of the club on request
- Forward plan for upcoming events by ensuring stock requirements are met and report any discrepancies to the Operations Manager
- Work collaboratively with the Operations manager to develop and implement system of tracking and expenditure
- Ensure quality of crockery and equipment and dispose of any chipped or stained tableware or broken items.
- Ensure appropriate and accurate signage is set up for all functions and in a correct position for visibility
- Work collaboratively with variety of functional areas such as, Member Relations, Marketing, Executive Management, and Operational Management to develop and provide product definitions and information responsive to customer needs.
- Liaise with relevant departments with regards to specific and special requirements such as dietary needs, and room layouts to ensure that client expectations and requirements are met.
- Liaise with the Operations Manager to supervise catered events, including menu planning, room scheduling, equipment needs and all other associated services and preparation
- Liaise with Facilities Maintenance Manager to ensure adequate resources are readily available (i.e. furnishings, lighting, stationary, etc).
- Assist the Operations Manager with the development of policies and procedures to improve the running of operations within the functions department
- Manage bar check lists to ensure smooth running of the bar during the function/event service
- Monitor and report on the delivery and attendance at organised functions and keep a record of any positive and negative feedback, ensuring a response is provided to the guest and feedback given to employees promptly
- Be confident to take prompt and assertive action in response to any actual or potential significant deviations from plans and service standards
- Working knowledge of Club rules and Bylaws when facilitating a function
- All other duties as directed from time to time.
- Required to comply with the _Workplace Health and Safety Act 2011_ and _CTC WH&S Policy_ and standards as outlined in our Club’s Employee Handbook.
- Maintain an efficient, friendly professional approach to all duties performed in the role of Payroll Accounts Officer.
- Maintain a well-groomed appearance at all times whilst on duty ensuring that all items of work clothing at the beginning of each shift are clean.
- Maintain a high level of personal hygiene.
- Be well organised to maximise efficiency and manage daily tasks.
- Maintain a close harmonious working relationship with the General Manager, all Management and other staff members.
- Uphold the established 10 Guest & Member Service Standards during your daily duties.

**Benefits**:
This is an exciting role with lots of autonomy to make the role your own.

The NSW Masonic Club has an excellent staff culture in a highly-supportive environment.

We are close to public transport within an easy walk of St James, Museum & Town hall Stations.

Permanent staff receive a fully paid \”You Day\” - that is have your birthday off (Must be employed for a min. 6 months)