Junior - Customer Service Representative

6 days ago

Prospect, Australia The Cheesecake Shop - Prospect Full time

Key Responsibilities:

- Managing incoming calls and customer service inquiries.
- Identifying and assessing customers needs to achieve satisfaction.
- Taking orders while paying attention to details.
- Promptly responding to customer queries on the phone or in person.
- Providing excellent customer service to ensure repeat business.
- Collaborating with team members to provide seamless service.

Required Qualifications:

- Proven customer support experience.
- Strong active listening skills.
- Ability to multi-task, prioritise and manage time effectively.
- Flexibility to work during weekends and holidays.
- Patience in handling difficult customers and building rapport quickly.

The Cheesecake Shop Prospect, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Type**: Casual

Pay: $14.95 - $30.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Supplementary Pay:

- Penalty rates

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 01/06/2025

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