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Recoveries Specialist

3 weeks ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We are seeking a focused and results orientated individual to join our Recoveries team. This role is responsible for managing our motor recovery claims, whilst delivering exceptional member service.

Location: West Perth offices & Work from home 50% of the time

Working hours: Full time - 37.5 hours per week

Hours: Work Monday to Friday and have weekends free Alternate Shifts including 7am to 3pm and 9am to 5pm

Pay: Competitive base salary + super + incentives + discounts

Training: You will be set up for success with in-depth training and on the job support

Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development

What will you be doing?
- Manage recovery files to maximize outcomes.
- Investigating liability and identifying recovery opportunities from third parties and their insurers.
- Negotiating settlements and pursuing recoveries through direct contact, legal channels, or external providers.
- Communicating clearly and professionally—both verbally and in writing—throughout the recovery process.
- Monitoring recovery performance and contributing to continuous improvement initiatives.
- Ensuring all claims are managed in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements.
- Collaborate with colleagues and contribute to a supportive team environment.
- Deliver service that consistently exceeds member expectations.

What are we looking for?
- Experience in recoveries, debt collection, or claims handling.
- Strong understanding of motor vehicle liability principles.
- Excellent communication, negotiation, and dispute resolution skills.
- High attention to detail and the ability to make informed decisions based on evidence.
- Empathy and professionalism when handling challenging conversations.
- Self-motivated and capable of working independently.
- A team player who actively supports and uplifts others.
- Previous experience in the motor insurance industry (highly regarded).
- A genuine commitment to putting members at the heart of everything you do.

What’s in it for you?
- A workplace culture where our people feel valued, respected and empowered.
- Work in flexible ways that meet work/life commitments and support wellbeing.
- Be part of a purpose led organisation that gives back to the WA community.
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering

Applications close COB Friday 22nd August.

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