Information Technology Support Specialist

1 week ago

Kings Park, Australia Next Step Infrastructure Services Pty Ltd Full time

**ROLE DESCRIPTION**

Next Step Infrastructure Services is a business built on providing excellent customer service and innovative technology solutions.

This is an excellent opportunity for IT enthusiast to take the next step in their career and grow into the role of Technical Support Specialist.

Recent school leavers are encouraged to apply

**MAIN DUTIES/RESPONSIBILITIES**:
First point of contact for support related inquiries

Provide first/second level support and troubleshooting for IT technology related issues

Prioritise and manage support tickets and alerts within the Service Management tool

Assist in the deployment and management of new services and projects

Manage hardware and software escalations

Create knowledge articles

Customer service and expectation management

Work with team members to identify opportunities for improvement and growth within the support services offering

**ATTRIBUTES**:
Good interpersonal, written, and verbal communication skills
Problem solving skills

Customer Focused

Patient and understanding

Ability to manage multiple requests and problems at once and prioritise issues

Energy, integrity, reliability

A strong team ethic and a ‘whatever it takes’ attitude

**CANDIDATE REQUIREMENTS**:
Must be an Australian Citizen or Permanent Resident

Driver’s license and own vehicle - preferred

**Job Types**: Full-time, Permanent

**Salary**: Up to $60,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- No weekends

Application Question(s):

- Are you an Australian Citizen or Permanent Resident?

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