Customer Service Officer

21 hours ago

Tuggerah, Australia Bunnings Full time

Join us and experience Bunnings from the other side of the counter

What’s in it for you when you’re part of our team:
- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave- 12 weeks paid parental leave, regardless of gender- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:
Our Trade Centres operate a little different to our retail sites providing a delivery and pick up solution for key building lines, delivering bulk quantities of materials to building sites. We partner with our commercial customers, helping them manage their projects with a ‘whole of build’ solution. We stock a select number of core builders lines, that allows our customers to build from the slab up. Everything from timber, fibre cement, cladding, windows, doors and appliances. Our Trade Centres take the pick/pack and delivery of these bulk products out of our store environment which allows our stores to focus on giving the best customer experience and supporting other trades.

This is a full-time role and flexibility to work across all open Trade Centre hours is required so that we can provide the best experience to our customers.

What’s involved:
- Provide friendly and helpful service to our customers, which include builders and site supervisors- To complete complex quotes, answer phones and serve customers- Prepare quotes for site supervisors and estimators- Assist customer enquires over the phone- Communicate with sales teams- Maintain accurate inventory

You’ll need:
- A genuine passion for customer service- Prior computer skills and trade/building knowledge is an added bonus- An ability to work in and contribute to a team- Accuracy and attention to detail- Knowledge of building products and build process- Good computer literacy

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:- If successful, next step includes an online video interview _(15 minutes)_- If you’re a match, we’ll invite you to an onsite meet and greet with our leaders _(20_ minutes)_

You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at

and a member of the team will be in touch.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online. #LI-DNI

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