Business Support Officer

5 days ago


Tuggerah, Australia HammondCare Full time

Make a difference everyday

Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances.

With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care.

It’s not just care. It’s HammondCare.

Business Support Officer Care Navigation
- what's involved in the role?

The role of the Business_ Support Officer (BSO) Care Navigation_ works within the Mission and Mission in Action of HammondCare to ensure that all home care services are tailored, personal and delivered to the highest standards. The broad range of administration activities delivered by our BSO’s, for our teams, potential clients, clients, representatives, and contractors are delivered locally and centrally and is a key role that seamlessly support areas and regions and the functions with strong administration delivery. The BSO role has various contact points and may support one or more of the following areas across HammondCare at Home (HCAH), which operate both locally and/or centrally:
- Care Navigation

The various administrative activities in HammondCare at Home are the cornerstone to all day-to-day operations and planning activity that supports broadly across our care teams, the teams supporting client care, potential clients, and our contractors, who assist us providing care and planning for care and services.

Key Focus Areas:
- Provide reliable and consist administrative support for colleagues, potential clients, clients and their representatives and contractors across our Care Navigation Service, Partner Services and Areas/Regions- Work closely with colleagues and team for best practice, consistent ways of working to see HammondCare meet regulatory, service and care requirements across our teams.- Support and drive positive communication, collaboration and engagement across the team directly supported as well as internal and external stakeholders.- Be able to focus on stream activity and ready to support on occasion in other streams for seamless administration and support activity across HCAH.

What do you need to apply?- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action- Previous experience in an administrative role or similar- Demonstrated proficiency in managing inbound and outbound calls, addressing inquiries, and providing information effectively.- Knowledge of relevant compliance requirements with the Aged Care sector- Demonstrated commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.- Willingness to complete mandatory MACLearning requirements in the MACLearning portal (Care Navigation Service only)

Desirable:
- Certificate III in Administration, Aged Care, Project Management ,Certificate IV or Diploma in Aged Caror similar- Knowledge of the Home Care Package Operations Manual- Knowledge of the Aged Care Quality Standards- Ability to familiarise with the HammondCare Aged Care Enterprise Agreement 2023

Benefits

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:
- Market leading remuneration- Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.- Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance- Additional training & career development opportunities- Leave benefits - purchased additional annual leave- Reward and Recognition Program- Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.- Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.- Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans- Exclusive commercial discounts for JB HI-FI and The Good Guys

For any specific queries please contact
- All short-listed applicants for these positions will be asked to consent to a criminal record check and references._
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._



  • Tuggerah, Australia HammondCare Full time

    **Make a difference everyday**: Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances. With over 90...


  • Tuggerah, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing Full-Time**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week...


  • Tuggerah, Australia Belkin Full time

    Job Description: - POSITION The Office Administration assistant will be responsible for the day-to-day running of the office facilities function, whilst also providing administrative assistance to various departments across the business including but not limited to HR, Senior Exec Team, Sales Ops and Customer Advocacy. Whilst the role and responsibilities...

  • Executive Officer

    1 day ago


    Tuggerah, Australia PACE Care Full time

    Full Time - Tuggerah As the Executive Officer for PACE Care you will be part of a successful not-for-profit organisation that is making a significant impact in the community. We are in the business of helping aged care and related care organisations through a range of programs and initiatives that align with the needs of the community. In this newly...


  • Tuggerah, Australia Powell Enterprises Full time $70,000 - $90,000 per year

    About usPowell Enterprises is a niche accountancy firm that provides personalised services to businesses and HNI across various industries. We are technology-focused with a strong emphasis on quality and teamwork. Powell Enterprises is an outside-the-box working environment that encourages individuality and creativity. We seek an accountant to join our team...

  • Office Manager

    1 week ago


    Tuggerah, Australia Micromex Research Full time

    Micromex is a thriving Market Research organisation located on the Central Coast and we currently have an exciting opportunity for an Office Manager to join our team. Come and join a passionate and supportive team where you will be an integral part of the office operations. This role is diverse, you will be looking after an office with 10+ team members and...


  • Tuggerah, Australia St.George Full time

    Create your best future and join St George as a **Customer Service Officer at our Tuggerah branch!** **What’s the role?** As a C **ustomer Service Officer**, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful...


  • Tuggerah, Australia Michael Hill Full time

    We are a market leading, premium jewellery brand operating a network of stores across Australia, New Zealand and Canada. As our Office Administrator with our Michael Hill Tuggerah team, you’ll supporting the team and helping our customers mark life’s most memorable moments. At Michael Hill Tuggerah, you’ll play a key role in supporting our team behind...


  • Tuggerah, Australia Michael Hill Full time

    We are a market leading, premium jewellery brand operating a network of stores across Australia, New Zealand and Canada. As our Office Administrator with our Michael Hill Tuggerah team, you’ll supporting the team and helping our customers mark life’s most memorable moments. Our Tuggerah store is known for its welcoming atmosphere and strong team...

  • Roster Officer

    3 days ago


    Tuggerah, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 5**: - **Ongoing Full-Time**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week...