Onboarding Specialist

**Posted Date**:10 Oct 2025

**Location**:Guildford PDC, WA, AU
- Reporting into **Digital Engagement Manager**, the **Onboarding Specialist**will join our Digital team on a Full-Time basis at our Guildford Head Office.

**Roster**: Monday to Friday, 8.5 Hours per day (including meal break)
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**What You’ll Do**:

- Oversee the digital onboarding process for new and existing clients to help WesTrac exceed Cat Digital Excellence goals and meet customer satisfaction and loyalty expectations.
- Manage the digital onboarding workspace to monitor progress and track status of machine and customer onboarding as well as digital authorisation.
- Ensure strong knowledge of Cat brand requirements is maintained and that brand standards are applied throughout all channels.
- Build effective working relationships and collaborate with external and internal stakeholders including Sales
- Product Support, Marketing, and other areas to drive optimisation of the national onboarding process.
- Provide timely and accurate digital product support through presentations, updated web content through various online content management systems and accurate business system updates.

**Skills & Experience**:

- Minimum 4 years’ experience in customer service or customer experience role.
- Strong aptitude for digital customer engagement tools and methodologies.
- Well-developed project management and stakeholder management skills.
- Demonstrated problem solving and negotiation skills to effectively resolve issues.
- Highly developed attention to detail.

**Our Benefits inclusive of but not limited to**:

- **Financial Benefits** - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
- **Health & Wellness** - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- **Culture & Career** - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
- **Additional Perks** - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

**Our Company & Commitment**
- With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

**Reference Number**: [Req 4703]