Customer Service Officer

1 week ago

Regency Park, Australia New Start Full time

We are looking for a **Customer Service Officer** to join our team in **Sandgete (Newcastle).**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

Your key responsibilities include but not limited to:

- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**What you will need to succeed**:

- Experience in a high-volume call centre, data entry or a previous role within a high-volume administration environment preferred
- Forward thinker who can think outside the box
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Are you Covid Vaccinated
- Do you identify of Aboriginal or Torres Strait Islander descent

**Experience**:

- Inbound call centre: 1 year (preferred)
- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)

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