Flights Support Agent

7 days ago

Sydney, Australia Luxury Escapes Full time

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Travel is already bouncing back, so now is a great time to rejoin or refresh your travel career

Awarded as one of the** 'Best Places to Work 2021' by the AFR**; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day

We are seeking a **Flights Support Agent **to join our Flights team working either from our Sydney offices or working remotely from home.

With previous experience of using a GDS and strong attention to detail when it comes to data entry, you will be responsible for ensuring all our systems are up to date at all times.

**You will be responsible for**:

- Responding to customer flight enquiries on date change, schedule change, name change, refunds, cancellation, and airline credit.
- Ensuring that quality and productivity KPIs are achieved in line with business objectives.
- Processing refunds via Amadeus and third-party suppliers (Consolidators)
- Issuing and reissuing e-tickets via Amadeus and Consolidators.
- Managing Amadeus queues.
- Providing our customers with an exceptional premium experience.
- Resolving customer complaints and issues within specified time frames or referring to the correct department to ensure commitments are followed through to resolution.

**What we are looking for**:

- Experience in working with Amadeus advance reservation, ticketing, and fares.
- Experience in working for a travel agency - Customer Service/Ticketing.
- Genesys and Salesforce experience is desired but not essential.
- Excellent communication, listening and time management skill.
- A high level of attention to detail.
- Learning Agile - You are a self-starter who learns technology and processes quickly.
- Problem Solving - Use logic and method to solve difficult problems.
- Flexibility - this role would suit someone who is flexible to work between 7.00 am and 10.00 pm AEST, Monday to Sunday.

**What's in it for you?**
- Competitive remuneration package
- First class health and well-being program including onsite massages, yoga, meditation, corporate gym memberships and daily breakfast (when we can operate from the office)
- Fun & flexible working environment - with 24/7 table tennis, Friday afternoon onsite gatherings (wine included) and monthly celebration & recognition programs
- Flexible working hours: our contact centre hours are Monday to Sunday, 7am - 10pm.

**We are a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.

  • Travel Experience Agent

    4 days ago

    Sydney, Australia TripActions Full time

    At TripActions, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel...

  • Guest Services Agent

    2 weeks ago

    Sydney, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Sydney **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Sydney Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so...

  • Casual Ramp Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Luxaviation Full time $50,000 - $80,000 per year

    We are currently seeking a Casual Ramp Service Agent to join our Ramp team.Corporate aviation is a service-focused, demanding yet ultimately rewarding sector of the aviation industry. As a Ramp Service Agent in a luxury service company, your role extends further than most; from initial flight setup, pricing and logistic coordination through to aircraft...

  • Flight Nurse

    7 days ago

    Sydney, New South Wales, Australia Royal Flying Doctor Service SES Full time $104,000 - $170,000 per year

    About This OpportunityAre you looking for a rewarding career opportunity, working in an exciting role where no two days are the same? The Royal Flying Doctor Service South Eastern Section (RFDSSE) has an opportunity to make impactful change as we seek to appoint a Flight Nurse based at our Broken Hill Base. As a Flight Nurse, you will play a vital role in...

  • Guest Services Agent

    7 days ago

    Sydney, New South Wales, Australia Virgin Australia Full time $40,000 - $80,000 per year

    Work type:Part Time- ##### Location:Sydney- ##### Job type:Ground Operations, Customer Service- ##### Applications close:Guest Services AgentHello. We're Virgin Australia, and we're looking for Guest Services Agents to join our team in Sydney Airport.We're the airline that's always done things a little different. We go the extra mile, in the air and on the...

  • Casual Ramp Agent – Corporate Aviation

    7 days ago

    Sydney, New South Wales, Australia ExecuJet Australia Pty Ltd Full time $60,000 - $80,000 per year

    Do you have a passion for the aviation industry but like to do things a little differently?Are you service-oriented and can appreciate the finer things in life?Are you looking for an exciting, flexible and dynamic role in a fulfilling environment?We are currently seeking a Casual Ramp Service Agent to join our Ramp team.Corporate aviation is a...

  • Casual Customer Service Agent

    7 days ago

    Sydney, New South Wales, Australia ExecuJet Australia Pty Ltd Full time $60,000 - $80,000 per year

    Are you a service-oriented professional who appreciates the finer things in life?Are you looking for an exciting, flexible and dynamic role in a fulfilling environment?Do you enjoy meeting new people and being the face of an organisation?We are currently seeking a Casual Customer Service Agent to join our operations team.Corporate aviation is a...

  • Customer Support Agent

    26 minutes ago

    Sydney, Australia Stampin' Up! Full time

    **Customer Support Agent** **Stampin' Up!** in **Sydney, NSW** is actively seeking a **full-time Customer Support Agent** to resolve issues for our direct sellers. Do you have the desire to work with a company that values and respects you? If yes, read on! **ABOUT STAMPIN' UP!** Since 1988 we have provided high-quality papercraft products and a direct-sales...

  • Sales and Ticketing Agent

    5 days ago

    Sydney, New South Wales, Australia Turkish Airlines Australia Full time $50,000 - $80,000 per year

    Sales AgentAre you ready to embark on a rewarding career as a Sales Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Sales Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless...

  • Airline Cargo Handling Agent

    5 days ago

    Sydney, New South Wales, Australia Swissport International AG Full time $60,000 - $80,000 per year

    Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a...