Provider Services Manager

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Parramatta or Newcastle

Type: Permanent, full-time position

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

Due to the exciting growth within Managed Fund Claims, we have a new Provider Services Manager opportunity. We are looking for this person to be a trusted commercial business partner enabling QBE to achieve and sustain the most value, quality, and performance through managing third party service providers. Significant focus will be on developing relationships, set up, monitoring and evaluation of the providers whilst collaborating across internal teams.

Your responsibilities include:

- Managing the performance of Third Party Service Providers - including monitoring, evaluating and managing the services and outcomes delivered by a Third Party Service Provider
- Analyse spend data and work with cross-functional teams and stakeholders to identify requirements and opportunities for further cost savings and business/supply chain optimisation
- Facilitate forums with Third Party Service Providers and QBE to discuss performance and collaborate on industry challenges.
- Implementation of best practice Supplier relationship and performance management to ensure required service levels are met and new innovations are being sought.
- Prepare informative reports (compliance and performance) to keep the business informed about the Third Party Service Provider performance.
- Develop and maintain strong relationships with internal and external stakeholders, including Regulators, service providers and Employers.

Your story so far

You will have extensive knowledge of procurement and category management best practice; including procurement strategies, sourcing, negotiation, contract management, supplier management, cost control and business case development and presentation. Ability to strategically partner with stakeholders; articulate information concisely and identify key insights to resolve issues/develop solutions

Other key attributes that will see you succeed in this role:

- Experience in management of a panel of Third Party Service Providers
- Ability to develop and deliver strategic vision.
- Experience working within the workers compensation or personal injury claims environment, with strong commercial acumen and ability to assess commercial drivers and key information for decision making
- Experience in the interrogation of data to establish spend baseline
- Good experience working on contract management, managing external suppliers and service level measurement and review.

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternat