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Support Officer Accommodation Services

3 weeks ago

Tweed Heads, Australia Social Futures Full time

Support Officer Accommodation Services

**Posted**:
07/08/2025

**Closing Date**:
21/08/2025

**Job Type**:
Permanent - Part Time

**Location**:
Tweed Heads

**Job Category**:
Community Services & Development

Social Futures assists those experiencing homelessness by providing supportive and safe temporary accommodation. We operate a 24/7 residential location in the Tweed that ensures the continuity of safety and security for those accessing temporary accommodation as well as assisting the program staff with administrative tasks.
- Job Description

To be successful, you will have the ability to work unsupervised shifts and have an understanding of working with people experiencing homelessness or complex needs, can work collaboratively with key stakeholders, and actively monitor the site.

**As an Accommodation Support Officer - Tweed Accommodation Supports, you will**:

- Undertake checks on the property, monitor on-site activities, and implement emergency response protocols
- Use various technologies to support site and resident safety
- Undertake administrative duties to provide end of shift handover, incident reporting, and support program staff
- Provide accommodation support to residents including replacement of security keys

We have a part-time position available for evening shifts totalling 14 hours, plus the opportunity for additional hours. This role would be suitable for people studying Diploma of Community Services, Social Work Degree or similar who are looking to build their understanding of working in the community sectors.

If you have relevant skills and experience working in the homelessness or related sector/industry and are a passionate individual dedicated to making positive change in the community, this is the role for you.
- Understanding of working with people with complex or high needs, or with people experiencing homelessness and managing own boundaries
- Demonstrated experience working in an administrative role with the capacity to complete tasks as directed within timeframes and reporting guidelines
- Capacity and willingness to work on a rotating shift basis, including active night and weekend shifts
- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders
- Demonstrated emergency or crisis response experience along with a mature, compassionate, common-sense approach to working with people with complex needs.
- Demonstrated organisational, time management and administrative skills with the ability to plan, prioritise and meet deadlines
- Ability to use technology including security systems to effectively undertake a wide range of administrative functions

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community.

Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

- Your voice will be valued and heard in our mission to support positive social change
- You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
- We prioritise your wellbeing, with benefits such as access to online wellbeing platform, flexible working options

**We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.**

Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children and a National Police Check are mandatory requirements for all staff.

**How to Apply**:
**_
- **

**Applications close Thursday 21 August/**

We ensure clear communication and a response for every applicant.

For more information about Social Futures please visit our website:
For further information, please contact **Lucie White**_ _**on**0438 434 160**.**

**_Please note: Any advertisements or recommended videos which appear after our clip are generated by YouTube and Social Futures does not have control over what ads are displayed._