Case Manager

**About us**:
We provide a wide range of in-home, respite, community, SIL and nursing support services to adults and childrens with disabilities and other challenges caused by illness or medical conditions, over the greater Sydney region and extended Sydney. We have a close-knit team and a family-like work culture, which helps us to collaborate efficiently in order to strive towards excellence. We are growing exponentially and so we require more qualified and experienced workers to help us achieve our goals.

We are seeking a passionate Case Manager to work together within the team as key members in growing the business.

Our Case Manager ideally has a healthcare/marketing/business background. They are passionate about ensuring clients have access to safe and appropriate care and environments.

**Main responsibilities include**:

- Drive business development and account-related activity that supports the business’ growth aspirations
- Representing Assure Ability in a positive and responsive manner
- Conduct comprehensive assessments of clients' needs, strengths, and resources to develop individualized care plans.
- Coordinate and facilitate access to community resources, including healthcare, housing, employment, education, and social services, to meet clients' needs.
- Advocate for clients' rights and needs within the community and with other service providers, ensuring they receive appropriate and timely support.
- Regularly monitor clients' progress towards goals outlined in their care plans, evaluate effectiveness of interventions, and make adjustments as necessary.
- Provide crisis intervention and support to clients facing emergencies or difficult situations, connecting them with appropriate services and resources.
- Maintain accurate and up-to-date client records, including assessments, progress notes, and service plans, ensuring compliance with organizational and regulatory requirements.
- Work collaboratively with interdisciplinary teams, including social workers, healthcare professionals, and community organizations, to ensure holistic care for clients.
- Provide education and support to clients and their families on relevant topics such as health management, financial literacy, and life skills development.
- Engage in community outreach activities to raise awareness about available services and advocate for systemic changes to improve the quality of life for individuals and families.
- Stay informed about current trends, best practices, and resources in the field of community services through ongoing training, workshops, and professional development opportunities.
- Work within relevant funding guidelines and agreements, legislative requirements and organisational policies and procedures to produce best practice results for the clients we assist.

**Requirements**:

- Previous experience in a role of similar nature, including responsibility for the management and operational oversight of a Disability Service supporting clients with complex and differing needs
- Qualifications in Disability or Community Services will be highly regarded
- Commitment to the provision of exceptional customer service
- Passionate about the work and have patience and mentality to deal with Disable People specially who are mentally challenged
- Extensive experience in the human services sector with an in-depth knowledge of NDIS, industry standards, quality frameworks and legislative requirements
- Excellent organisational and time management skills with the ability to prioritize and manage multiple and competing work tasks and deliver to agreed deadlines
- Advanced computer skills, including the use of Microsoft Office and a range of online systems.
- Unrestricted NSW Driving License
- NDIS Worker Screening Check and Working With Children Check
- Minimum 6-12 months experience working in the Disability industry

In return, we offer a competitive salary package (Base + super + bonus), friendly team environment with support and encouragement to grow and achieve your goals.

If you would like to work for an organisation making a real difference in people’s lives, we would love to hear from you.

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- Salary packaging
- Travel reimbursement
- Visa sponsorship

**Experience**:

- Case management: 1 year (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person