Homelessness Engagement Practitioner

• Permanent full-time position based on Bidjigal country in Hurstville
• $89k – $95.7k + Super + Salary Packaging
• Enjoy flexible working, additional leave, and a supportive team environment

Our Organisation

The Benevolent Society's vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the role

As our Homelessness Engagement Practitioner, you will play a critical role in supporting vulnerable families, young people (aged 16 – 24) and individuals at risk of homelessness. You'll assess your clients' living circumstances and create case plans to secure them more suitable, long-term housing. Your case management will balance between early intervention, crisis and post-crisis support depending on the needs of your clients.

You will also work collaboratively with community partners and facilitate connections between clients and the wider community.

Duties:

• Provide case management for young people, families and individuals at risk of homelessness
• Advocate for clients within the housing system, including assisting with forms, tenancy support, and navigating complex processes.
• Link clients to appropriate services and support to address their broader needs.
• Provide education to your clients around homelessness prevention, budgeting and more.
• Negotiating and working closely with housing services, utility companies and landlords.
• Provide tailored support to vulnerable clients in need of safe housing, including those experiencing Domestic and Family Violence.
• Collaborate closely with DCJ Housing, community hubs, and partner services.
• Maintain accurate client records, case notes, and monthly reporting in line with organisational standards.

Our Benefits

We support people to live their best life. That includes you, our employee. A 'best life' is unique to everyone and can change as life changes:

• Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Personal Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Experience

• Experience managing a caseload autonomously and providing tailored support to clients navigating complex housing or social service systems.
• Excellent relationship building skills and existing networks within the local community.
• Strong ability to advocate for clients, particularly women, children, and young people.
• Trauma-informed, strengths-based approach to client engagement.
• Strong communication and analytical skills, including report writing, case notes, and verbal advocacy.
• Ability to work independently, manage time effectively, and maintain professional boundaries while delivering high-quality client support.
• Familiarity with CIMS (Client Information Management System) is a bonus.
• Relevant qualifications in Community Services, Social Work, or a related field.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Interested? Apply online today

Please submit your resume and 1 page cover letter outlining your interest and suitability for the role.

Have a question? Contact Saiesha, Talent Specialist on for a confidential discussion.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.