Operations Manager

8 hours ago

Spring Hill, Australia City Venue Management Pty Ltd Full time

Join CVM as an Operations Manager and help steer a site that will play a part in Brisbane’s Olympic future. You’ll work closely with the Facility Manager, lead our people, elevate the customer experience and keep every aquatic area running safely and smoothly.

**Key Responsibilities**:

- Overseeing pool plant operations, daily checks, and water quality management
- Leading lifeguards and duty managers and supporting all staff as part of the leadership team
- Monitoring aquatic supervision standards and ensuring safe supervision modes
- Supporting the Facility Manager with rostering and administrative tasks
- Keeping the venue clean, organised and presented to a high standard
- Responding to first aid needs and emergency situations with confidence
- Assisting with customer enquiries, complaints and general patron support
- Supporting sales activity across Learn To Swim, squads, and memberships
- Helping run staff training sessions across aquatic safety, customer service, and pool plant

**About You**

This hands on role is ideal for someone who enjoys being on the pool deck, responding quickly to what the day brings, and keeping our future olympic site running at a high standard. You'll also bring:

- Availability to work at least 1 day at the weekend across opens and closes
- A strong understanding of lifeguarding, supervision requirements, and aquatic safety
- Solid knowledge of pool plant operations including troubleshooting and corrective action
- The ability to work across lifeguarding, duty management, and leadership responsibilities as needed
- Confident communication skills and the ability to work positively with staff, patrons, schools and community groups
- Excellent time management and the ability to stay organised in a fast paced environment
- Previous aquatic or leisure facility experience is preferred

**Required Qualifications**

- Blue Card
- CPR
- First Aid
- Pool Lifeguard Certificate

Highly Regarded:

- Pool Plant Operator Certificate
- Teacher of Water Safety Certificate

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