Specialist, Defined Benefits

**Overview**

This position is responsible for a range of superannuation and administration activities which are part of the Defined Benefits team, relating to the administration of our clients Superannuation products.

The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within Link’s agreement with Trustees. The role will primarily involve processing and peer reviewing of Life Time Defined Benefit Pensions, complex problem solving, working collaboratively with Team Leader, Operations Manager and other team members.

**Key Accountabilities and Main Responsibilities**
- Process and peer review defined benefits payments
- Liaise with our client member services contact center
- Liaise with clients in your manager’s absence
- Liaise with off-shore administration teams with regard to benefit payments
- Support Team Leader/Manager together with your other team members in fostering day-to-day collaboration and positive teamwork to ensure that your teams’ objectives are achieved
- Take responsibility for administration issues - manage through to implementation within agreed time frames
- Comply with legislative (eg AML, SIS) and licence (eg AFSL, RSE) obligations, including the maintenance of up-to-date self-development of required skills and scheme/fund knowledge.
- In relation to your role, you meet or exceed service standards under the schemes/fund SLAs at least 98% of the time. However you should be working towards 100% as per our contractual obligations with the trustees
- Take action on all work related matters with mínimal escalation to your Team Leader/Manager
- Identify or suggest productivity or process improvements
- Maximise efficiency by ensuring you have mínimal errors or corrections, to prevent rework
- Show initiative for project work

**Experience & Personal Attributes**
- Extensive hands on experience in the administration of benefit payments (minimum of 5 years)
- Comprehensive knowledge of superannuation legislation and procedures
- Experience with the complex principles of defined benefits is desirable
- Excellent communication skills both verbal and written
- Excellent organisational and interpersonal skills
- Excellent Word and Excel skills
- Ability to think laterally
- Experience in the financial services industry

Desirable Qualifications
- Business degree or relevant experience
- ASFA Certificate / Diploma of Superannuation Management
- RG146 compliant

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.