Medical Receptionist

**Job description**

**Overview**:
**Responsibilities**:
**Front Desk Operations**:

- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Answer and direct incoming phone calls promptly and efficiently.
- Schedule appointments, verify patient information, and update records as necessary

**Patient Registration**:

- Collect and accurately enter patient demographic information.
- Ensure compliance with patient confidentiality guidelines and maintain the confidentiality of medical records.

**Appointment Scheduling**:

- Coordinate and schedule patient appointments, consultations, and follow-up visits.
- Manage the appointment calendar and notify medical staff of any schedule changes or urgent appointments.

**Medicare and Tyro Transactions**:

- Process Medicare claims efficiently.
- Utilize Tyro for seamless and secure payment transactions.

**Medical Records Management**:

- Maintain and update patient records, ensuring accuracy and completeness.
- Handle requests for medical records in compliance with privacy regulations.
- Assist medical staff in organizing and managing patient files.

**Communication and Team Collaboration**:

- Patients and medical staff liaise to relay messages, information, and instructions.
- Collaborate with other administrative and clinical staff to ensure smooth operations within the facility.
- Handle inquiries, provide information, and professionally resolve issues.

**Qualifications**:

- **Previous experience in a medical office or healthcare setting is preferred.**:

- **Proficient in using Best Practice software.**:

- **Excellent interpersonal and communication skills.**:

- **Strong organizational and multitasking abilities.**:

- **Knowledge of medical terminology and insurance processes.**:

- **Ability to maintain a calm and professional demeanor in fast-paced environments.**

**Summary of role requirements**:

- No experience required for this role
- Working rights required for this role

**Job Types**: Full-time, Part-time

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

**Job Types**: Full-time, Part-time

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Medical admin: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 18/12/2024
Expected Start Date: 15/01/2025