Customer Service
2 days ago
Studco Australia Pty Ltd currently have an exciting opportunity for a Customer Service professional. The Customer Service member is responsible for providing internal sales support, liaising with Sales Representatives in view of maintaining the high level of outstanding service to our customers as well as other sales related duties such as looking after customer issues, chasing up missing deliveries etc.
You will be a vital player in the Team and will be joining one of the fastest-growing, most dynamic companies in the industry. On the job training and a friendly helpful team supplied by us, a willingness to learn and a can-do attitude supplied by you
- **Key Responsibilities**:
- Handle incoming telephone enquiries, including stock availability lead times, etc.
- Provide excellent internal sales support for the sales team.
- Follow through on all customer enquiries, including liaising with other staff members and getting back to the customer in a timely manner.
- Collect, file & update customer contact information.
- Liaise with Dispatch and customers to advise on delivery’s status and any delivery issues
Preferred knowledge:
- Know and value the need for fanatical customer service.
- Understanding of basic sales processes.
- Ability to maintain a high level of accuracy in preparing and entering information.
Preferred skills:
- Excellent listener and proficient in verbal communication
- Effective written communication skills
- Time and task management
If this is you we would love to hear from you
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