Customer Service Officer

18 hours ago

Ringwood, Australia genU Full time

Location: Ringwood
- Brand: Matchworks
- Date Posted: 9 Oct 2025

**Location**:Ringwood
- Wurundjeri Country
**Salary**: $55,714 - $62,021 + Superannuation + NFP salary packaging benefits
**Employment status**: Full Time Permanent - Hybrid/ Part time/Job Share available

**Hey you**

We are looking for supportive and outgoing Customer Service Officer to be the friendly face and first point of contact for MatchWorks, supporting participants and keeping things running smoothly behind the scenes.

At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.

We're open to **flexible hours, part-time, or job share** arrangements - because great people thrive in different ways.

**What you’ll do**

As an Customer Service Officer in our team you’ll:

- Support participants with information, appointments, and access to tools to help them job search.
- Create a friendly, welcoming and warm experience for participants and visitors.
- Handle admin essentials - data entry, filing, scheduling, and keeping systems up to date.
- Work closely with your team to share ideas, improve processes, and celebrate wins together.

**What you’ll bring**
- Strong people skills - you’re approachable, positive, and calm even on busy days.
- Great multitasking skills and an ability to juggle admin, calls, and face-to-face support with ease.
- A team player attitude as someone who genuinely enjoys supporting colleagues and participants.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate - but don’t worry, we’ll help guide you through this.)

**Why you’ll love working with Matchworks at genU**

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

**You’ll also get**
- **University Study Discount**:

- Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- **Salary packaging** - up to $15,900 tax-free plus meal/entertainment benefits
- **Purchased leave options** - the ability to buy additional annual leave to support work-life balance and flexibility.
- **Extra leave**- 13 days of personal leave and 10 wellbeing days per year.
- **Flexibility**:

- full time, part time, or job share plus hybrid working
- **Discounts** - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
- **Wellbeing support**:

- 24/7 access to a holistic employee assistance program
- **Referral bonus**:

- bring great people with you and be rewarded

You can view the full position description on the genU careers page HERE. (Only from our careers page.)

  • Retail Customer Service Officer

    6 days ago

    Ringwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Ringwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    6 days ago

    Ringwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    1 week ago

    Ringwood, Australia EACH Full time

    **Warrandyte Rd, Ringwood on the lands of the Wurundjeri People** **Full-Time, Ongoing Opportunity** **$71,241.53 PA ($35.93 per hour) + Super + Generous Salary Packaging Benefits** Are you a people-person who thrives in a welcoming and professional environment? EACH is looking for an enthusiastic **Receptionist** to join our **Maroondah Reception team** at...

  • Customer Experience and Administration Officer

    2 weeks ago

    Ringwood, Australia Maroondah City Council Full time

    Ongoing Full Time - Salary: $56,868 pa + superannuation - Location: Aquanation, Ringwood **Customer Experience and Administration Officer** - ** Ongoing Full Time**: - ** Salary: $56,868 pa + superannuation**: - **Location: Aquanation, Ringwood** **Work with us and make a difference** We are making a difference in local government. We strive for...

  • Junior Customer Service Rep

    17 hours ago

    Ringwood, Australia Allan Hall HR Full time

    Competitive salary + huge bonus potential $$$ - Industry leading training with ongoing career development and support - Immediate start available - Ringwood location - Switched-on and ambitious? Looking to kickstart your career but don’t want to be stuck wearing a tie in a boring office?_ **What we’re looking for** This gold mine of an opportunity is...

  • Customer Service Crew

    5 days ago

    Ringwood, Australia The Cookie Dough Co Full time

    Our cookie dough is seriously good and we need bright, bubbly, enthusiastic superstars to spread the word! We're looking for independent, motivated staff who reflect the energy and vitality of our brand, customers service is our thing, we produce a fun, happy and tasty product and want to reflect that to our customers, leaving a lasting impression! If you...

  • Office Staff Member

    2 weeks ago

    Ringwood, Australia Hendrick's Instruments Service Pty Ltd Full time

    Hendrick's Instruments Service is a family owned company. We specialise in manufacturing and repairing surgical instruments for a number of hospitals throughout Australia. Duties will include: - Driving to Hospitals in Victoria using a company car for our pick up and drop off service including - Booking jobs in and out on Excel - Invoicing, quotes,...

  • Barista/customer Service

    1 week ago

    Ringwood, Australia The Coffee Club Eastland Full time

    The Coffee Club is seeking an experienced Barista to join our friendly team at our store in **Eastland Ringwood**. If you thrive in a fast-paced environment and excel in multitasking, we want to hear from you This role is for someone who understands that at The Coffee Club we are serious about connecting with both our customers and our team. So if you're a...

  • Barista/customer Service

    1 week ago

    Ringwood, Australia The Coffee Club Eastland Full time

    The Coffee Club is seeking an experienced Barista to join our friendly team at our store in **Eastland Ringwood**. If you thrive in a fast-paced environment and excel in multitasking, we want to hear from you This role is for someone who understands that at The Coffee Club we are serious about connecting with both our customers and our team. So if you're a...