Case Management Specialist

7 days ago

Wollongong, Australia iCare External Full time

**Wollongong**
- 12 months fixed-term role
- 35 hours working week, in a Hybrid working environment in Wollongong
- Offering starting salary of $97,027

**About the Role**

12 Month Fixed Term - The purpose of the role is to assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Case Management Specialist you will:

- Develop strong customer relationships and provide a high level of customer service to all parties including workers, employers, providers, stakeholders, families and support networks.
- Provide accurate and complete information that is consistent and easy to understand including options about any claim, entitlements, obligations and responsibilities.
- Undertake ongoing entitlement reviews in relation to weekly payments and medical expenses.
- Collaborate with Injury Management Specialists and Technical Specialists and other technical and support experts.
- Assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.
- Facilitate active participation of the injured worker and their employer in any return to work and recovery planning.
- Ensure case management is in accordance with legislation and compliance guidelines.
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.
- Identify and contribute to processes and practices for continuous improvement opportunities.
- Act as point of guidance, when required, to the Claims Officers when dealing with complex cases.

**Skills & Experience**
- 3 + years’ experience in personal injury, life insurance or workers compensation working on complex cases.
- Understanding of the legislation and regulatory framework relevant to Workers Insurance.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- icare operates a direct sourcing model so no agency introductions will be accepted
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Case Management Specialist

    4 days ago

    Wollongong, New South Wales, Australia icare Full time $80,000 - $120,000 per year

    Location: Wollongong12 months fixed-term role35 hours working week, in a Hybrid working environment in WollongongOffering starting salary of $99,938About the Role12 Month Fixed Term - The purpose of the role is to assist the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to...

  • Expression Of Interest Case Manager

    2 days ago

    Wollongong, New South Wales, Australia integratedliving Australia Limited Full time $78,000 - $120,000 per year

    Integratedliving is a place where you can shine — where your ideas are valued, and your passion makes a real difference. We're committed to empowering our team and doing our best every day to help our clients live better lives than yesterday. As our organisation continues to expand rapidly, we're looking for passionate Case Managers to join our team and be...

  • Technical Specialist

    7 days ago

    Wollongong, Australia iCare External Full time

    **Technical Specialist** **Summary**:Provide support and advice to the Case Management team on complex workers compensation matters; assist in the triage of claims and the allocation of workflows; complete reviews and auditing of claims** **Location: Wollongong, NSW** - FTC - 12 months opportunity as a Technical Specialist with icare - Hybrid working...

  • Vocational Specialist

    1 week ago

    Wollongong, Australia Altius Group Full time

    WFH options with flexible hours so you can find a rhythm that works for you - Leadership training, mentoring, and guidance offered to reach your goals - Market leader with 20+ years' experience elevating wellbeing across Australia **GET TO KNOW ALTIUS** Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation...

  • Child Wellbeing Specialist

    2 weeks ago

    Wollongong, Australia Big Fat Smile Group LTD Full time

    **Child Wellbeing Specialist** - **Permanent full time**: Working at Big Fat Smile, there's a lot to smile about. The trust you'll be given in exchange for your expertise. The freedom you'll be given to make a difference and enrich the lives and minds of our children and families in their communities. You will assist with the implementation of the child...

  • Claims Advisor

    1 week ago

    Wollongong, Australia iCare External Full time

    **Location: Wollongong** - 12 months fixed-term role - 35 hours working week, in a Hybrid working environment in Wollongong - Offering starting salary of $ 99,938 **About the Role** **Benefits** - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs - Comprehensive learning and development support...

  • Data Management Specialist

    7 days ago

    Wollongong, Australia University of Wollongong Full time

    Fixed Term, full-time appointment (until December 2026) - Level 6/7: $88,865 - $110,039 + 17% Superannuation **About the Area** The University of Wollongong (UOW) is undertaking a significant multi-year project aimed at uplifting its data management capabilities. This comprehensive initiative involves a thorough review of policy frameworks, data...

  • Clinical Nurse Specialist Grade 2

    2 weeks ago

    Wollongong, New South Wales, Australia Illawarra Shoalhaven Local Health District Full time $96,000 - $123,000 per year

    Find purpose and passion in your career with Illawarra Shoalhaven Local Health District.$ $58.98 per hour + 12% super & salary packaging | Temporary Part Time 24 hours per week until 3 May 2026 | Wollongong | REQ604944 | Grade: Clinical Nurse Specialist Grade 2 | Applications close: 28 September 2025Join us in shaping healthier futures. Together we can do...

  • Digital & Technology Solutions Specialist

    2 days ago

    Wollongong, Australia Zimmer Biomet Full time

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Staff Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia NSW Health Pathology Full time $120,000 - $180,000 per year

    Employment Type: Permanent Part Time (0.3 FTE)Position: Staff SpecialistSpecialty: Chemical PathologyFacility: Wollongong HospitalHours Per Week: 12 hoursRequisition ID: REQ610967Applications for the position will be received via eCredential only. Please clickhereto apply.What You'll Be DoingThe Staff Specialist will provide high quality diagnostic,...