Business Banking Manager

**Req ID**: 67984
**Department**: Small to Medium Enterprise Banking QLD
**Division**: Australia Commercial
**Location**: Brisbane
About Us

Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Technology (coding)

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

Technology (non-coding)

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

ANZ's Commercial Banking area is an exciting business providing a full range of solutions to small businesses around Australia. Our customer focused proposition and enthusiastic, committed team has helped generate significant growth and we now have a number of opportunities for business to business sales professionals to join us and help build our success further.

Your role as a Business Banking Manager is to build customer engagement with existing small business customers primarily within your area and provide tailored solutions and recommendations to support business growth and development.

**Role Location**: Brisbane QLD

**Role Type**: Permanent, Full-time

What will your day look like?

To grow and be successful in the role, you will ideally bring the following:
Participation in high volume inbound and structured leads-based outbound calling

Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio

Retention and growth of existing customers

Ability to understand customer ambitions and help them realise their business growth and development goals.

Contribution to a high performing team culture and environment based on high collaboration and rapid customer solutioning.

Meeting assigned performance targets across the balanced scorecard.

Engaging with existing small business customers

Management of a team-based customer portfolio

Effective collaboration with Lighthouse & CSO enablement teams

Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Proven experience in relationship management, business development, portfolio and/or account management,
- Previous experience in banking/financial/accounting, or relevant experience would be beneficial, but not essential,
- Ability to work independently, work with a team with proven analytical, negotiation and problem-solving skills,
- Proven networking skills to enhance customer relationships, maximize, and grow portfolios, and
- Strong communication and relationship-building skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Global)

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

So why join us? (NZ)

From the moment you join ANZ, you'll be part of a work whänau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locatio