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Advisor Business Banking Support Specialist

2 weeks ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Advisor Business Banking Support Specialist - Suncorp Bank
**Req ID**: 84995
**Department**: SB Sustainability & Risk
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As an Advisor Business Banking Support Specialist, you’ll play a key role in helping to deliver the Business Banking’s capability strategy, coordination of capability needs across Business, training delivery, coaching and projects. This will provide Business Banking’s people with access and pathways to build the right capability to meet customer, regulatory and performance expectations. You will work with key stakeholders to design, develop, and maintain learning solutions that provide best practice training and support tools across all Business Banking lines of business. You will also manage the delivery of effective performance frameworks for Business Banking including enhancing the capability of our people through the delivery of sales and service frameworks expertise including:
Connect Performance Framework
Conversation Model skill building and continuous improvement initiatives
Skill building and continuous improvement initiatives
**Role Type**: Permanent
**Role Location**: Brisbane
**Work Hours**: Full-time (37.5 hours per week)
What will your day look like?
**As an Advisor Business Banking Support Specialist, you will**:
Assist in the analysis of key risk, sales, operational trends, quality measurement and first-time right reporting across Business Banking to identify capability requirements and gaps and work with Business Banking Leaders and other departments to implement short and long-term strategies that improve performance and customer experience
Formulate training recommendations taking into consideration the best delivery option, costing, available resources, and impact to cross-functional areas
Assist with the design of implementation approach for agreed learning solutions that support current and future business needs and provide significant people capability, customer, and performance uplift working with Bank L&D where required
Work with Bank L&D to develop required capability collateral and modules for all parts of Business Banking including learning content and support tools
Help with the alignment and efficiencies across the learning journey, pathways, technical modules and programs of work to deliver improved capability, technical knowledge, and productivity
Undertake the review and evaluation of learning offerings to demonstrate effectiveness of learning and quantify business value delivered
Understand the demand for on boarding across Business Banking and work with stakeholders (including Bank Learning & Development) to improve the speed to competency for new starters through improving course content, stand-alone modules, leader led onboarding and frequency of delivery
Assist with the design and development of learning dashboards
Deploy a range of facilitation styles and instructional techniques (as required) to create the right engaging learning experiences to meet business need and situation
Connect learning solutions to functional/business strategy and employ a strong customer-focused approach
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Demonstrated experience in a similar role within Banking, Insurance or Financial services
Strong communication skills with the ability to influence outcomes at all levels of the business
**Proficient presentation skills**: creating and delivering presentations including the ability to facilitate and engage with audiences.
Excellent analytical skills with the ability to think laterally and the flexibility to work in an environment of constant change
Well-organised, able to manage and prioritise a large and fast-moving workload, coordinating and delivering multiple simultaneous initiatives
Goal-driven with experience working towards developed plans and targets.
Experience managing projects with multiple internal and external stakeholders will be highly regarded
You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost