Mobile Claims Specialist

8 hours ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
Bring across your customer service skills and in return, you will be fully trained to manage a portfolio of injured workers who need your ongoing support. As a Mobile Claims Specialist, you will facilitate effective workplace co-ordination of a timely and safe return to work plan through personalised face-to-face assistance, promoting an injured worker’s recovery.This will be a permanent, full time position based in the Adelaide office with the flexibility to work from home once fully trained.

YOUR RESPONSIBILITIES- Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
- Adopt a service-orientated approach that is focused on early intervention to coach and educate employers around the health benefits of returning to work
- Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
- Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work

ABOUT YOU- Passionate and committed with excellent communication to provide high-quality service in a face to face setting
- Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
- Excellent customer service skills including the ability to influence and negotiate outcomes
- Strong computer and records management skills with proven ability to influence and negotiate outcomes
- Current driver’s license and a 5 star ANCAP rating vehicle

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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