Product Specialist

24 hours ago

Sydney, Australia WiseTech Global Full time

**About the job**:
At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end-to-end solution.

As a Product Specialist, you see our customers challenges as opportunities. You use your knowledge of analytics to get into the fine detail, and find the solutions others miss. You will conduct in-depth market research and customer analysis to identify customer needs and in turn advise our product and development team on the product’s future direction. You will be comfortable supporting the data needs of the business, systems and products.

**The Responsibilities**:

- Investigate and provide solutions to complex issues
- Support the development for new and existing analytical and data features and functionalities
- Design the reporting solutions and build out prototypes
- Analyze and document the product development processes
- Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/ behaviors
- Deliver high quality customer service in the form of 2nd line support
- Analyze existing data governance and privacy requirements, identifying areas for improvement.
- Product development review (UAT/ QA) for software fixes and new features
- Work collaboratively with customers and the development team throughout the lifecycle for new features

**To be successful in this role, you will have**:

- An understanding of business analysis methodologies and techniques, including requirements gathering, process modelling and documentation
- A basic understanding of databases
- Experience working with SQL and visualization tools such as Power BI or Tableau
- Familiarity with data governance technologies and solutions
- Excellent analytical and problem-solving skills
- Knowledge and experience in logistics industry is advantageous
- Experience working with notebooks is favorable
- Experience in Microsoft BI stack (MS SQL, SSIS, SSAS, Power BI, OLAP) highly regarded

**About WiseTech Global**:
At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies.

Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$25 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

**Before you Apply**:

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