Team Member

Team Member (Indigenous Identified Role)

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

**How will I help?**

Currently there are 4 different lines of business (streams) within the Home Ownership Services Contact Centre - within these streams are a variety of different call types.

The streams are organised around call type and are made up of the following:

- Pre Approval (Branch/Broker)
- Post Approval (Branch/Broker)
- Settlements
- Servicing (Branch/Broker)

**What's in it for me?**
- You'll be paid competitively, while being in a great position to grow your career.
- You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success.
- Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms

**The role**

As a key Member of the Home Ownership Services Team within Group Operations, Property & Commercial Services (GOPCS) and your role will be paramount to helping contribute the delivery of Westpac's vision. Contributing to this vision by responding to and resolving a variety of requests and enquiries from across the banking network, brokers, solicitors, and builders.
Take ownership of customer requests and issues and
- through to ensure customer satisfaction.
- Provide banking solutions to our existing bank clients and new direct clients.
- You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
- Manage relationships with referral partners and stakeholders across the business.
- Comply and remain up to date with industry compliance, policy and legislative standards.

**What do I need?**
- At least 12 months customer service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI driven environment
- A genuine interest in Banking and Financial Services
- Happy to commute and work onsite at our Kogarah

**What's it like to work here?**
We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How to I Apply?**
Start here. Just click on the **APPLY** button.

**Reconciliation at Westpac Group**

Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices.

At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business.

Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.

Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.

Do you need reasonable adjustments during the recruitment process?

Job ID 300001233150065