Duty Manager

2 days ago

Caloundra, Australia Caloundra RSL Full time

Opportunity

Unmissable opportunity is available working at Caloundra RSL Club for a proactive Duty Manager to oversee the daily operations of the business ensuring that the highest standards of customer service are provided to guests at all times. Are you a natural leader who enjoys mentoring and developing team members? Do you enjoy multi tasking, problem solving & driving a positive workplace culture? Looking to work for an iconic hospitality organisation which recognises & rewards great work?
Look no further
Caloundra RSL Club are located in the heart of Caloundra. Our venues feature premium event spaces, high quality meals with a focus on freshly sourced produce and a variety of entertainment options.

What we offer
- Full time = Up to $80,000 Base Salary
- Casual = $33 - $67 per hour.
- Rotating Roster
- Meal Card
- Half price gym membership for yourself and a family member with no lock in contract & a complementary personal training session every 6 - 8 weeks.
- Complementary barista coffee & soft drink
- Free parking
- Participation in our employee recognition and rewards program
- A robust on boarding process
- Ongoing training & growth opportunities
- The opportunity to work with a great team of hospitality professionals

Can you
- Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
- Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience.
- Lead by example through superior customer service, positive & effective communication & productivity.
- Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
- Work well under pressure with the ability to multi task.
- Efficiently & effectively report on customer and employee related incidents.

Do you have
- A passion for exceptional customer service
- Sound knowledge and experience in hospitality
- Leadership & management experience
- Current qualifications - RSA, RSG, Approved Managers Licence & RMLV.
- A Police Check

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