On-site Technician

1 week ago


Macquarie Park, Australia Fujitsu Full time

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are looking for a dynamic **On-site Technician** to join our well-known, automotive client in providing technical support activities as part of service delivery provision and/or projects deployment. This includes installation, troubleshooting, problem resolution and maintenance and responding to customer questions regarding operation and malfunctions.

This is an on-site role and based in Kogarah.

**Responsibilities**:

- Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus.
- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB.
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- All customer interactions and activities are logged and maintained in the correct client ITSM tool.
- Ensure prompt escalation of any operational issues.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
- Ensure all required training is completed on time.
- Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer.
- Carry out other work as assigned by TL or Fujitsu management.

**About you**
- Experience troubleshooting and maintaining PCs in a Windows
- Experience with end user technology support including Windows and Mac OS.
- Strong customer focused approach in dealing with clients.
- Proven experience with desktop management tools.
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Proven experience in use desktop diagnostic tools.
- Proven experience in the use of an incident management tool.
- Experience in problem management as leveraged by a desktop team.
- Basic knowledge of the ITIL framework.
- Tertiary qualification, preferably relevant to the Information Technology industry, or equivalent (e.g. certification) Technology industry

**Nice To Have**
- Experience utilizing Intune

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

**Search Firm Representatives Please Read Carefully


  • Site Technician

    1 week ago


    Bray Park, Australia Renewable Energy Grid Solutions Full time

    **Job Description Summary**: FIFO role based in Brisbane, we are seeking an experienced transformer technician with a background in transformer assembly and Maintenance. **Roles and Responsibilities** - All on site life extensions, repairs and inspection-related service activities able to be performed at customer site. - Basic understanding of key business...


  • Macquarie Park, Australia AstraZeneca Full time

    **Electrical Technician - Facilities** We are seeking an Electrical Technician to join our facility services team managing the site facilities and all the site utility systems as well as the Environmental sustainability targets. - 18 months fixed term contract opportunity - Focus on environmentally sustainable changes to operations **About...


  • Macquarie Park, Australia Convergint Full time

    **Job description** We are seeking individuals who are keen to join a rapidly growing global business. **Convergint - Who We Are** With 20+ years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid...


  • Macquarie Park, Australia HUBIFY COMMUNICATIONS PTY LTD Full time

    **Position Title** ICT Support Technician **Status** Full Time **Location Macquarie Park** **Salary** Sydney $55,000 **Shift** Monday to Friday - 38 hours per week some overtime may be required **Reports to** ICT Head of Operations **Practice/ Department/ Team** Managed Services **Key purpose of the team**: The Managed Services Practice...


  • Macquarie Park, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed...


  • Macquarie Park, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...


  • Macquarie Park, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company,...


  • City of Lake Macquarie, Australia Southern Star Group Full time

    Add expected salary to your profile for insightsOvertime pay and the option of Saturday overtime work.About UsSouthern Star Windows & Doors is an Australian-owned business specialising in the manufacture of premium timber and aluminium windows and doors. Our brands include:Southern Star Aluminium Windows & DoorsCanterbury Timber Windows & DoorsSouthern Star...


  • Wetherill Park, Australia IN2 Staffing Solutions Full time

    The purpose of the role To support the Target Market Concrete, by providing professional, efficient and effective services to internal and external customers in all service aspects of the business while meeting or exceeding our customer service standards. About the role: The Service Technician role shall include, but not be limited to the following...

  • Appliance Technician

    2 weeks ago


    Shailer Park, Australia The Appliance Guys Full time

    _Appliance Service Technician_ The Appliance Guys is one of the largest and fastest growing specialist home appliance repair and installation companies in Australia. Since 2011, we have been the industry leaders and in collaboration with our amazing team we have implemented innovative strategies that have enabled us to expand nationally. We have an amazing...