Team Leader

**Your SUPER career starts here**

**As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

**Your New Role**

The Team Leader role is responsible for building and leading a high performing member-focused team to deliver a ‘Members First’ experience to Aware Super members. This role is responsible for leading, coaching and mentoring a team of Service Consultants to exceed individual and team targets across, inbound/outbound, voice enquiries, written (including social media and live chat), along with and face to face member enquiries. As a Team Leader, you will also be responsible for:

- Lead a team of Service Consultants to deliver a ‘Members First’ experience;
- Drive and foster a strong service culture to ensure the Service Centre delivers, through all interactions, an experience aligned to our brand values and promise;
- Ensure service and advice is provided to members and employers within regulatory guidelines and compliance with all relevant legislation and business policies.
- Develop and coach a high performing team, that delivers expected service performance. Work closely with other Team Leaders and across the value stream to improve First Contact Resolution and overall member satisfaction.

This is a 12 month full time opportunity, based in Melbourne CBD.
- _**How do you exceed our expectations?**
- The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
- Strong leadership experience and skills in a contact centre, with expertise in developing and leading high performing, engaged teams (preferably in a financial services environment);
- High level of skill and experience in coaching and mentoring others;
- Extensive superannuation/financial services industry knowledge including relevant legislation;
- Strong interpersonal skills including effective stakeholder management and the ability to communicate across a broad and varied audience;
- Experience in leading and influencing change;
- Excellent written and verbal communication skills and experience delivering presentations; and
- You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

**Employee Experience**

**We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

- Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
- Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
- Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
- Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

**The Aware Super difference**

**At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.