IT Support Associate

2 weeks ago

Parramatta, Australia Altius Group Full time

6 month fix term contract
- Supportive manager and dynamic team

Altius Group is Australia’s leading allied health provider to workplaces and team members, offering end-to-end support and guidance to those that need help. We are committed to be the benchmark in professional health services whilst offering our team members space for personal growth, opportunities to continue learning and showing real appreciation for their work.

This role will use your technical and process knowledge to troubleshoot and resolve IT technical incidents and service requests in a timely manner for team members across the Altius Group. You will take ownership of basic to medium complexity incident/service requests from inception to resolution in order to provide an outstanding customer experience. You will also maintain a thorough understanding of industry best practices, company policies, and procedures.

**Primary Duties / Responsibilities**:

- Manage, configure and troubleshoot a range of IT related systems such as laptops, tablets, mobile phones, servers, security systems and VoIP phone systems.
- Provide onsite and remote support & troubleshooting to team members.
- Application and hardware configuration, deployment and troubleshooting.
- Hardware and software asset management.
- Setting up accounts and onboarding new team members.
- Repairing and replacing equipment as necessary.
- Management of support tickets via an online system, including comprehensive note taking, prompt issue responses, and owning issues to closure.

**Background and qualifications**:

- Able to communicate highly technical information as necessary to both technical and nontechnical personnel
- Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.
- Demonstrated customer service orientation
- Ability to assist remote users to explain and resolve issues using remote control technologies, and via explanations of the steps end users need to take to resolve and/or prevent issues.
- Degree in Computer Science or a related IT field or equivalent, or active enrolment in such a program.

**Role**
**Specifications**:

- This is a fixed-term, full-time contract opportunity, to cover a 6 month period

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