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Dental Receptionist
3 weeks ago
At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. _We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. _With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions._
- Part Time, Permanent - 30.4 hours per week
- generous salary packaging options
- strong connection to community and innovation
**About the role**
The Receptionist will contribute to the achievements of NRCH’s aims and objectives by providing high-level reception, administrative, and information technology support to the Oral Health Program. This role requires working within a social model of health to create an inclusive and culturally appropriate client-focused environment.
**_ Key Responsibilities:_**
- Program administration duties are carried out proactively and professionally to support the program, including end of day financial reconciliation and other duties as required
- Provide excellent customer service to all clients, visitors and staff of NRCH both in person and via telephone.
- Maintain the confidentiality of client information.
- Client payments, appointments, interpreter bookings and enquiries are handled efficiently and accurately within required systems, including referrals
- Undertake a range of administrative tasks required to support the successful running of Reception and clinical services
**About you**
You are a dedicated professional with a passion for delivering exceptional customer service in a healthcare setting. Your strong communication skills, combined with your ability to manage multiple tasks in a fast-paced environment, make you an invaluable part of our team.
**_ Key Selection Criteria:_**
- ** Qualifications**: Secondary/tertiary qualifications or equivalent experience.
- **Experience**:At least 12 months experience in a similar role within a public or private healthcare setting.
- **Skills**: High level of computer proficiency, including MS Office Suite and databases, with superior administrative and organizational skills.
- **Attributes**: Ability to work with people from culturally diverse backgrounds, exemplifying professional and ethical conduct, with multilingual skills and the ability to speak a relevant community language being advantageous. Relationship building with a variety of people
