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Dental Client Care Representative
2 weeks ago
MC Dental are seeking a motivated and personable Client Care Representative to join our Client Care Team. Acting as a key point of contact for patients across all clinics, you will assist with inbound and outbound communication, recall management, appointment coordination, account follow-ups, and front office administration.
**Objectives of the Role (Key Responsibilities)**
- Handling high volumes of inbound and outbound calls with professionalism and empathy.
- Support recalls, lapsed patients, incomplete treatment follow-ups, and FTA/cancellation outreach.
- Follow up on outstanding accounts and provide support to clinic teams with managing bad debts.
- Communicate relevant information to patients regarding available treatments and current promotions, ensuring all questions and concerns are addressed clearly and accurately.
- Own each patient interaction through to resolution, including appropriate escalation follow-ups, accurately documenting all patient interactions and outcomes.
- Meet and exceed individual and team KPIs including call quality, service level, and follow-through targets.
- Deliver natural, patient-focused communication using approved scripts where relevant.
- Support front office administrative and ad-hoc tasks as required.
- Collaborate with both clinical and administrative staff to ensure a smooth patient experience.
- Recommend process improvements to enhance both internal workflows and patient satisfaction.
**Skills & Qualifications**
- Dental background (e.g. dental receptionist, dental nurse) is highly regarded.
- Prior experience in a customer service role; preferably in a reception, administration or call centre role.
- Confident using practice management systems (training available).
- Excellent verbal and written communication skills.
- High attention to detail, strong documentation and data entry skills.
- Calm, professional, and empathetic approach to problem-solving.
- Ability to multitask and thrive in a fast-paced environment.
- Experience working with a multicultural client base and diverse workforce; proficiency in a second language highly regarded.
**Working Conditions**
- Onsite role based at the MC Dental support office in Richmond, VIC.
- Flexibility across 7-day roster (weekday, evening, and weekend shifts may apply).
**About MC Dental**
MC Dental is a modern, multi-location dental practice known for delivering high-quality care with a patient-first approach. With six clinics across Melbourne and a growing reputation for excellence, our team prides itself on professionalism, empathy, and outstanding service.
Our Client Care Team, based at our Richmond office, plays a vital role in ensuring seamless patient experiences across all clinics.
**Why Join MC Dental?**
- Modern office with strong team support and resources.
- A dynamic and positive multi-cultural team environment where your work has impact.
- Ongoing training, mentorship, and clear career pathways.
- Supportive leadership and a collaborative team culture.
**How to Apply**
Submit your resume and a brief cover letter outlining your interest in the role and how your experience aligns with the position. We look forward to hearing from you
**Job Types**: Full-time, Part-time
Pay: $28.00 - $32.00 per hour
**Language**:
- Mandarin (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
