Relationship Associate

2 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Fixed term Part time, Secondment
**Location**: VIC- Melbourne CBD
- **10 month part-time contracted opportunity, with potential to extend**:

- **This is a job-share role operating on Monday - Wednesday**:

- **Outstanding opportunity to build and progress your career**:

- **Drive positive outcomes for our specialised Government, Education & Community (GEC) clients**

**About You**

As part of NAB’s ambition to be the World’s Best Business Bank and drive better customer outcomes, join a team that is introducing innovative new ways of working. At NAB, Relationship Associates play a critical role in delivering exceptional service to our customers, both directly and through the support they provide to our NAB Bankers.

As a **Relationship Associate **you will be responsible for providing servicing support to customers and Relationship Managers within a partnership to deliver exceptional customer service, and to allow Client Managers to focus on developing, growing and deepening customer relationships.

**As a Relationship Associate you will be responsible for**
- **Aligning local teams and building relationships** with customers through retaining local knowledge.
- **Drive customer advocacy** by being an empowered case resolver for customer servicing enquiries.
- **Support Relationship Managers** to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests.
- Accountable for customer adoption of digital channels including **education of customers** to transition to self-servicing channels to simplify customer banking.
- Centre of Excellence for **onboarding** new to bank customers, and completion of KYC requirements including accountability for quality and time to cash metrics.
- **Drive improvements** by identifying ways in which we can continue to meet or better support our customer needs; through specialised requirements and engagement with our specialist bankers for example.
- Proactive **management** of the Term Deposit Rollovers and opening of new Term Deposit Accounts.

As the face of NAB, I recognise that **first impressions do matter**, and I am genuinely enthusiastic about providing a world-class customer experience to our business customers

**What you will bring**
- **Self-motivation, innovative thinking **and the ability to work **autonomously**:

- Understanding of **KYC onboarding** compliance requirements
- Strong experience with **NAB’s frontline banking systems**:

- Knowledge and understanding of **digital platforms and customer self-service channels**:

- Ability to deliver superior **customer service** on a consistent basis
- Ability to **analyse financials** and willingness to further develop business and financial acumen
- **Tertiary qualification** in Banking & Finance or a business-related discipline (preferred)

This role is being offered **10 month part-time contracted opportunity, with potential to extend** based at 395 Bourke Street, Melbourne

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

To be eligible to apply, you must have **Australian or New Zealand citizenship or permanent residency status.

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