Relationship Associate

1 day ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Fixed term Part time, Secondment
**Location**: VIC- Melbourne CBD
- **10 month part-time contracted opportunity, with potential to extend**:

- **This is a job-share role operating on Monday - Wednesday**:

- **Outstanding opportunity to build and progress your career**:

- **Drive positive outcomes for our specialised Government, Education & Community (GEC) clients**

**About You**

As part of NAB’s ambition to be the World’s Best Business Bank and drive better customer outcomes, join a team that is introducing innovative new ways of working. At NAB, Relationship Associates play a critical role in delivering exceptional service to our customers, both directly and through the support they provide to our NAB Bankers.

As a **Relationship Associate **you will be responsible for providing servicing support to customers and Relationship Managers within a partnership to deliver exceptional customer service, and to allow Client Managers to focus on developing, growing and deepening customer relationships.

**As a Relationship Associate you will be responsible for**
- **Aligning local teams and building relationships** with customers through retaining local knowledge.
- **Drive customer advocacy** by being an empowered case resolver for customer servicing enquiries.
- **Support Relationship Managers** to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests.
- Accountable for customer adoption of digital channels including **education of customers** to transition to self-servicing channels to simplify customer banking.
- Centre of Excellence for **onboarding** new to bank customers, and completion of KYC requirements including accountability for quality and time to cash metrics.
- **Drive improvements** by identifying ways in which we can continue to meet or better support our customer needs; through specialised requirements and engagement with our specialist bankers for example.
- Proactive **management** of the Term Deposit Rollovers and opening of new Term Deposit Accounts.

As the face of NAB, I recognise that **first impressions do matter**, and I am genuinely enthusiastic about providing a world-class customer experience to our business customers

**What you will bring**
- **Self-motivation, innovative thinking **and the ability to work **autonomously**:

- Understanding of **KYC onboarding** compliance requirements
- Strong experience with **NAB’s frontline banking systems**:

- Knowledge and understanding of **digital platforms and customer self-service channels**:

- Ability to deliver superior **customer service** on a consistent basis
- Ability to **analyse financials** and willingness to further develop business and financial acumen
- **Tertiary qualification** in Banking & Finance or a business-related discipline (preferred)

This role is being offered **10 month part-time contracted opportunity, with potential to extend** based at 395 Bourke Street, Melbourne

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

To be eligible to apply, you must have **Australian or New Zealand citizenship or permanent residency status.

  • Family Relationship Counsellor

    1 day ago

    Melbourne, Australia Relationship Matters Full time

    About the role About the role We are seeking an experienced self-motivated, client-focused family and relationship counsellor. You will undertake intake and assessment interviews, and offer counselling and deliver evidence based therapy to individuals, couples and families including clients seeking assistance with their relationships under the provisions...

  • Relationship Associate

    1 week ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Outstanding opportunity to build and progress your career within B&PB**: - **Collaborative & challenging fast paced culture**: - **Use your expertise to drive positive outcomes for our customers**: - **Full-Time opportunity based in Melbourne CBD**: - **Must be fluent in...

  • Relationship Associate

    2 weeks ago

    Melbourne, Australia McMillan Shakespeare Group Full time

    Relationship Associate Maxxia is part of the McMillan Shakespeare Group (MMSG), Australia's largest provider of salary packaging and novated leasing, and collectively we provide expertise in novated leasing, salary packaging, associated Fringe Benefits Tax administration and management, operating leases and asset management for 'tool of trade' vehicles and...

  • Relationship Associate

    6 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time, Secondment **Location**: VIC- Melbourne inner - **12 Month fixed-term contract opportunity within Business & Private Banking**: - **Collaborative & challenging fast paced culture**: - **Use your expertise to drive positive outcomes for our customers**: - **position based in Niddrie** **About You** As part of NAB’s...

  • Casual Distribution Centre Associate

    1 week ago

    Melbourne, Australia Casual Distribution Centre Associate Full time

    Do you thrive in a fast-paced environment? - Want to work at one of NZ's Best Workplaces and grow your career with us? We are looking for a casual Distribution Centre Associate to join our Melbourne team. **Who are we?** A New Zealand family-owned fashion footwear retailer who's been around since 1948. We have 40+ stores across 3 brands (Merchant 1948, Mi...

  • Relationship Associate Private Bank

    3 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: Aust - VIC Metro - **Outstanding opportunity to build and progress your career within B&PB**: - **Collaborative & challenging fast paced culture**: - **Use your expertise to drive positive outcomes for our customers**: - **Permanent Full time Opportunity** **About You** As part of NAB’s ambition to be...

  • 12/10 Relationship Associate

    4 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time, Secondment **Location**: VIC- Melbourne CBD - **Exciting 12 Month fixed-term opportunity to build and progress your career within B&PB**: - **Collaborative & challenging fast paced culture**: - **Use your expertise to drive positive outcomes for our customers**: - **Based in Melbourne CBD** **About You** As part of...

  • Senior Relationship Associate

    2 weeks ago

    Melbourne, Victoria, Australia Bendigo Bank Full time $80,000 - $120,000 per year

    Help enable prosperity and sustainability in regional Australian communitiesJoin a team that genuinely cares, values you and is always getting more diverseCountless ways to flex your hours and days to make work work your wayWe've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can...

  • Associate Relationship Manager

    21 hours ago

    Melbourne, Victoria, Australia BlackRock Full time $80,000 - $120,000 per year

    About This RoleBlackRock is one of the world's preeminent asset management firms and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from detailed fundamental and quantitative active management...

  • Associate Relationship Manager

    1 week ago

    Melbourne, Australia Bank of Queensland Full time

    **About the Role** Working in tandem with the Business Relationship Manager (BRM), this role requires a motivated and resourceful individual looking to take the next step in their career. The Associate Relationship Manager (ARM) role is designed to take on and develop the responsibilities of a future Relationship Manager in a supportive environment. The...