Customer Service

1 week ago

Kenmore, Australia TFM Digital Full time

**Join Our Team as a Float Attendant at City Cave**

Are you ready to make a splash in the world of wellness and customer service? We are on the lookout for a dedicated and motivated Float Attendant to join our dynamic team at City Cave. As a Float Attendant, you will play a pivotal role in ensuring the seamless operation of our float centre while delivering top-notch service to our valued clients.

**About Us**:At City Cave, we are committed to creating an exceptional experience for every client who walks through our doors. We're not just a float centre; we're a client-centric haven where relaxation and rejuvenation take center stage. As a Float Attendant, you'll be an integral part of the team that brings our mission to life, exceeding customer expectations at every turn.

**What You'll Do**:
**Operational Excellence**:

- Maintain a safe and clean environment by adhering to Workplace Health & Safety standards.
- Lead by example in promoting safe work practices and proactive hazard management.
- Ensure the smooth functioning of centre operations, from cleaning and upkeep to water chemistry testing.

**Customer Engagement**:

- Embrace your role as a brand ambassador, embodying City Cave's mission statement in all interactions.
- Respond to customer inquiries promptly and professionally.
- Collaborate with the Float Therapist to strengthen ties with local businesses and elevate our community presence.

**Commercial Growth**:

- Identify upselling opportunities and contribute to revenue growth by acting on customer call lists.
- Manage stock control and reporting, aligning with management directives.
- Support the Centre Manager and Assistant Manager in achieving commercial objectives.

**Leadership & Teamwork**:

- Foster a positive and productive workplace through active engagement in staff relationships and satisfaction initiatives.
- Assist in managing HR-related matters, ensuring a harmonious work environment.

**Reporting & Administration**:

- Handle internal operational reporting requirements efficiently.
- Follow company leave policies by managing leave, illness, and injury reporting effectively.

**Communication & Collaboration**:

- Communicate professionally and effectively, contributing to a culture of open and transparent communication.
- Collaborate with the team to create a cohesive and efficient work environment.

**Qualifications & Skills**:

- Demonstrated commitment to Workplace Health & Safety practices.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Previous experience in customer service or hospitality is a plus.

**Why Choose City Cave**:At City Cave, we don't just offer jobs; we provide opportunities to grow, excel, and make a meaningful impact on our clients' lives. Join our team and be part of a community that values wellness, teamwork, and outstanding customer service.

We look forward to welcoming you to the City Cave family

**Job Types**: Part-time, Casual
Part-time hours: 25 per week

**Salary**: $21.78 - $38.34 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

**Experience**:

- Phone manner: 1 year (preferred)
- Customer service: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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