Database Administrator

Austroads and Transport Certification Australia (TCA) employ staff across a range of specialised and technical disciplines. Our rigorous recruitment process includes skills and psychometric testing. Due to the environment we work in, all successful applicants are required to undergo a National Police Check.

We strive to be an employer of choice.

We promote a culture of professionalism, innovation and integrity, with a commitment to accountability, quality and excellence in the delivery of all the services we offer. We pay attention to maintaining a safe and welcoming work environment, where all staff have equal access to opportunities. We encourage our staff to participate in external and internal training to make sure their skills and knowledge are continuously improved.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity, experience and thought, and actively strive for inclusive behaviours across our company and our work.

**Location**
- Sydney

**Description**

Austroads is looking for a full-time Database Administrator to become part of its Service Delivery team, with a focus on assisting the National Exchange of Vehicle and Driver Information System (NEVDIS) clients. The position is based in Sydney and will report to the NEVDIS Registry Services Manager.

The Database Administrator will be responsible for providing first level service request fulfillment to NEVDIS clients and assisting in second level technical support of operational systems, with a high degree of confidentiality. You will build and maintain effective relationships with a variety of stakeholders including manufacturers, state and territory registering authorities and members of the public.

**The role is responsible for**:

- Providing guidance and assistance to NEVDIS clients with data queries in accordance to agreed policies and procedures.
- Undertaking the administration of Vehicle Identification Number (VIN) registrations in the NEVDIS database, including the processing of accreditation requests, training and support of VIN submitters as required.
- Providing assistance to manufacturers and state and territory registration authorities on the management, correction and registration of vehicles that may have VIN problems.
- Undertaking investigations, making determinations of the appropriate course of action and preparing reports to assist in the resolution of NEVDIS data problems.
- Coordinating requests and providing first-level support for registration and licensing data related queries and follow up through to resolution.
- Processing customer requests efficiently with a high-level customer service.
- Working independently or in partnership with the NEVDIS Operations team to provide NEVDIS Services (e.g. licence verification checks and safety recalls).
- Assisting Senior Business Analysts or Business Analysts in testing new products, enhancements, or changes.
- Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
- Maintaining and adherence to quality systems processes and procedures associated with the role.
- Other tasks as directed.

**The Database Administrator will possess**:

- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook).
- Analytical and IT technical problem-solving skills.
- Technical ability to conduct simple database queries using SQL and other basic software tools.
- Logical thinking and technical ability.
- Good customer service and ability to negotiate outcomes for clients.
- Ability to tactfully deal with people at all levels.
- Ability to take responsibility for customer problems and enquiries, actively following them through to conclusion within agreed performance standards.
- Excellent verbal and written communication.
- Organised and able to meet deadlines.
- Three years previous experience working in a direct customer service role, responding promptly and correctly to enquiries while handling tasks with a high degree of confidentiality, reliability, discretion, and flexibility.

**Personal qualities**:

- Being a self-starter
- Culture of delivery and closure on issues
- Astute risk management
- Sound judgment and analytical/evaluative skills
- Well-developed relationship management, communication, consultation, and negotiation skills
- Comfort working in an environment which is constantly evolving.

Maria McGrath
Human Resource Manager