Practice Manager

2 days ago

Gatton, Australia VetPartners Full time

**Gatton** Veterinary Surgery** **has an exceptional opportunity for a **Practice Manager** **to join their team
- Attractive salary and benefits
- Freshly built clinic
- Join our community of practice managers, veterinarians, and nurses
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity
- Become a dynamic leader of customer experience, service excellence and gold standard care
- No weekends required

**About The Clinic**

Gatton Veterinary Surgery pride themselves on their team dedication, loyalty and fun, positive culture. Our team are experienced and dedicated professionals who aim to provide comprehensive and compassionate veterinary services to our community while taking an active position in developing future veterinary students.

**About The Role**
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services
- Leading on all employee matters including recruitment, workforce planning, health and wellbeing, recognition awards, people performance, training and development
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments
- Leading on company initiatives, projects and technology
- Bringing a transparent leadership style focused on collaboration and engagement
- Nourishing growth, team development and providing training where required

**About You**
- Minimum of 3 years vet nursing experience is preferred
- Strives for high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident - we use Ezyvet
- Possess strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals

**Gatton** Vet Surgery are looking for a leader with fresh eyes and ideas to add to our dream team.** This is a dynamic, vibrant, and fun work environment offering plenty of scope for an enthusiastic and compassionate leader.**

**Submit your expression of interest today, for a confidential chat.

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