Srss Intake Case Manager

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of intake services to meet the needs of vulnerable asylum seekers.
Key Responsibilities
- Assess client eligibility for SRSS services and case management
- Undertake comprehensive and regular needs assessment of clients against the vulnerability criteria for the SRSS program, and complete an initial case plan within KPI timeframe
- Support the client to develop independent skills and to access appropriate supports in their community
- Liaise with other support services providers, when required
- Support clients with registrations for essential services and orientation in their local area
- Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures.
- Track client approvals and rejections for the SRSS programs.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Diploma/Degree in Community Services/Welfare or related discipline.
- Minimum two years’ casework experience, ability to work independently on general tasks with mínimal supervision.
- Understanding of case management/assessment approaches and theoretical frameworks.
- Experience working with CALD clients

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
To Apply
Applications close Monday 7th July 2025
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.