Guest Services All Rounder

Be part of a collaborative team that values excellence and innovation
- Supportive and fun team with a big focus on sustainability
- Discounted stays and career opportunities in YHA properties around Australia

**About us**:
**At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based social enterprise, where profits go straight back into improving our properties and creating positive social, cultural and environmental impacts. For over 80 years, we've been making travel accessible and transformative.

Our network spans 20 uniquely characterful properties across Australia - from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks and beachside beauties in Byron Bay and Port Elliot.

We're proudly part of Hostelling International - a global community of 3,000+ places to stay across 70+ countries. We believe travel should do more than move you from place to place, it should move you to think differently, live boldly, and protect the world you're exploring.

**About the role**:
**YHA Port Elliot**is a historical boutique beach house, overlooking the stunning coastline including Horseshoe Bay on the Fleurieu Peninsula with priceless views of the Southern Ocean. A selection of beaches suitable for swimming, surfing, fishing and walking are just a short stroll across the road. At YHA Port Elliot, you can surf, swim and explore incredible local attractions like Coorong National Park and the historic local town.
**The Guest Services All Rounder is the ultimate part time role that allows you to gain exposure to all operational aspects of this unique and historic boutique beach house. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general management or property management in the Hospitality, Tourism, Hotel or Accommodation industry.

**Day to Day Activities**
- **Reception** - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
- **Guest Activities** - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
- **Housekeeping** - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
- **Food & Beverage** - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
- **Health & Safety** - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

***About you**:

- You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
- Ideally you'll have experience as a Duty Manager, Receptionist, Waiter or Waitress or Cleaner from within an accommodation based hospitality venue, or a similar role
- Experience using Microsoft office
- Flexibility to work a rotating roster, including nights, weekends and public holidays
- RSA certification is essential and a First Aid certificate is desirable
- Knowledge of the local area and travel/tourism industry (desired)

***Our Values**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Collaborate, listen and connect**:

- **Care for people and planet**:

- **Create positive experiences**:

- **Always evolve**

**What's in it for you?**
- **Travel Perks**: Free stays across our network - because we love travel as much as our members do
- **Team Adventures**: Opportunities to visit other locations for team building and training
- **Discounts**: Access to benefits at various stores and across the YHA network
- **Growth**: Professional development and career opportunities throughout YHA
- **Cultural Flexibility**: Swap standard public holidays for ones that have personal meaning
- **Wellbeing Support**: For you and your immediate family through our Employee Assistance Program

**_Are you ready to help make the world a more connected and sustainable place? Submit your resume_**_ and a cover letter telling us why you're perfect for this role_