Collections Officer

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the Role
Join AGL as a Collections Officer - Commercial, where you’ll play a pivotal role in managing and optimizing high-value debt collections across AGL’s Commercial portfolio, including Small Market, C&I, and Multisites. This position is all about balancing risk with revenue, delivering exceptional customer experiences, and minimizing bad debt while supporting AGL’s financial health.

As part of the Commercial Collections team, you will take ownership of complex debt portfolios, collaborating with internal and external stakeholders to resolve disputes, analyze risks, and achieve sustainable outcomes for both AGL and its customers.

What you will be doing:

- Take ownership of the debt position within your assigned customer portfolio, ensuring proactive and effective management.
- Make informed commercial decisions, weighing risk versus revenue to maximize returns.
- Analyze and assess risks across the portfolio, providing sound recommendations for resolution strategies.
- Engage with key stakeholders to resolve disputes, drive outcomes, and maintain accountability.
- Deliver exceptional customer service, balancing financial objectives with maintaining positive relationships.
- Conduct complex reconciliations, including reviewing account histories and proposing tailored approaches to resolve customer issues.
- Manage cash lock-up disputes proactively and provide timely resolutions.
- Utilize robust reporting tools to track performance, analyze trends, and identify opportunities for improvement.

What we would like to see you bring:

- Demonstrated assertiveness and negotiation skills, with the ability to navigate challenging situations effectively.
- Exceptional written and verbal communication skills, paired with strong interpersonal abilities.
- High attention to detail and excellent time management skills, with the ability to work independently.
- Proven record of strong stakeholder management.
- Proven ability to resolve conflicts and achieve positive outcomes in a collaborative manner.
- Goal-oriented mindset, thriving in an environment where meeting and exceeding targets is the norm.
- Strong analytical and risk assessment skills, enabling strategic decision-making.
- Proficiency in Excel and PowerPoint, with SAP experience preferred.
- Self-motivated and proactive, with a commitment to continuous improvement.

At AGL, we offer a wide range of benefits including:

- Flexible working options including hybrid work.
- Discounts on energy, telcos and solar plans.
- Participate in Energise - our reward & recognition program.
- Access 20 weeks of paid parental leave for the primary carer.
- Access to an additional week of recharge leave per year.
- Play an active role in our diversity & inclusion initiatives.
- Novated leasing and Electric Vehicle subscriptions.
- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Docklands VIC 3008

Job Family Group:
Credit