Salesforce Administrator

2 weeks ago


Melbourne, Australia McMillan Shakespeare Full time

As the Salesforce Administrator, you will be instrumental in ensuring the smooth operation and ongoing development of our Salesforce platform. This includes gathering feedback and requirements, designing scalable solutions that align with best practices, and providing support to users through ticket management, training, and user-centric design. The satisfaction of our Salesforce users is a top priority, and you will work closely with other teams to maximise the platform's potential.

KEY RESPONSIBILITIES
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
- Identify unused or underutilised platform features.
- Troubleshooting and solving any issues that arise with the Salesforce system.
- Provider support to users by answering questions, resolving issues, and providing training on the Salesforce platform
- Creating and managing reports and dashboard to provide insights and make data-driven decisions.
- Responsible for integrating Salesforce with other systems, such as external API, marketing automation tools, back-office systems, and other CRM systems.
- Ensuring data security and compliance by ensuring the data within Salesforce is secure and compliant with relevant policies, regulations and standards.
- Liaise with key vendor including Salesforce and external development and support vendors to achieve business outcomes.
- Staying up to date with Salesforce releases and features and implement them as necessary.

Knowledge & Experience
- Strong analytical skills
- A demonstrated ability to solve problems.
- Strong understanding of Salesforce and its capabilities with the ability to configure and customise to meeting the specific needs of the business.
- Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
- Experience working with data within Salesforce, including data migration, data validation, and data quality management.

**Qualifications**:

- Strong Salesforce product knowledge
- At least 2+ years of Salesforce Administration hands-on experience with Sales, Service and Experience Cloud
- Trailhead Badges/Super Badges
- Certified Salesforce Administrator

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.



  • Melbourne, Victoria, Australia ClearCompany Full time

    Salesforce Administrator – Permanent Role – Melbourne-Based $150k–$180k + Super | Hybrid Work | Global Business (No Sponsorship - Permanent Work Rights Required)We are looking for a proactive and technically strong Salesforce Administrator to join a high-performing technology team supporting a global user base. This is a permanent, Melbourne-based role...


  • Melbourne, Australia KPMG Full time

    The Connected Technology Group (CTG) IT specialist team at KPMG Australia focuses on shaping the future with cutting-edge technology. This team of technology specialists works together to simplify, digitise, and transform the firm. Their efforts ensure that KPMG's technology is up-to-date, secure, and user-friendly, helping everyone at KPMG work smarter and...


  • West Melbourne, Australia Modis Full time

    Highly Competitive Salary on Offer - Opportunity to work one day from home - Not for Profit Organisation with a fantastic culture **About the Company** Our client, a not for profit organisation is seeking a highly motivated and detail-oriented Salesforce Administrator to join their growing team. As a Salesforce Administrator, you will be responsible for...


  • Melbourne, Australia Experis Full time

    ** Hybrid working environment 2-3 days in the office**: - ** Exciting, high-profile, transformational program of work** Our client is a true leader in their field and undergoing a leading-edge digital transformation program. Offering one of the best project cultures you can enjoy, this role requires an experienced **Salesforce Administrator **who brings...


  • Melbourne, Australia Online Education Services Full time

    **About OES** Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships. Our dynamic global team shares a vision to transform the student experience through...


  • Melbourne City Centre, Australia Charterhouse Full time

    Global Consulting Firm, 2 month contract, immediate start, an experienced Salesforce CRM Administrator - **Salesforce Administrator**: - **Global Professional Services Firm**: - **Immediate start, 2-month contract, $40 + super** **About the Company** - Global consulting services firm with over 50 locations around the globe, working within a environment...


  • Melbourne City Centre, Australia Yooralla Full time

    **Job no**: 494177 **Work type**: Full - Time (Auto) **Location**: Melbourne CBD **Categories**: Information Technology Position Description **Salesforce Administrator** **Division: Information and Technology Services** **Location: Melbourne CBD** **Type**:Full Time** **Job reference: 494177** **About Us** At Yooralla, we believe that exceptional...


  • Melbourne, Australia Experis Full time

    Leading Government client in **Melbourne** is looking for a **Salesforce Administrator** on a **3 months contract** + possible extension. **APPLY NOW!** **Position Purpose**: Reporting to the Manager Digital and Technology Operations, the CRM System Administrator will be tasked with executing the day-to-day configuration, support, maintenance and...


  • Melbourne, Victoria, Australia Online Education Services Full time $90,000 - $120,000 per year

    The OpportunityAre you ready to make a real impact in education through technology? OES is seeking a proactive and skilled Salesforce Administrator to join our collaborative team and help deliver exceptional student experiences.The Salesforce Administrator role will work closely with key internal stakeholders to drive the successful set up and ongoing...


  • Melbourne, Victoria, Australia ClearCompany Full time

    We are looking for an experienced Senior Salesforce System Administrator to lead the management, configuration, and optimisation of our enterprise Salesforce platform, including Marketing Cloud.This role ensures the smooth, secure, and efficient operation of Salesforce to support business processes, user needs, and data integrity.You will also provide...