Call Centre

3 days ago

Smeaton Grange, Australia Alto Group Full time

The Alto Group has been serving the people of Sydney since 1956. We are one of Australia’s largest privately owned, family operated retail businesses in Australia.

We are made up of 16 franchise dealerships and we are partnered with the biggest and best Automotive manufactures in the world including Audi, Toyota, Land Rover and Volkswagen - just to name a few. We deliver over 12,000 cars to our customers each year and we service more than 65,000 through our workshops. Recently we were presented with Deloitte Australia’s Best Managed Company Award, which we also received the year before. With recognition from the best in the industry we know we are doing something right

All of our success comes from our people and we have an opportunity for you to join our family and help us continue to deliver the best experience to our customers. If you’re looking to have fun, learn, deliver first class service and enjoy a work / life balance, we want to talk to you.

As a Customer Service Representative in our Business Development Centre, you will be the first point of contact for our customers wanting to book in for their services and repairs.

**Responsibilities will include**:

- Answering phone enquiries
- Booking services and vehicle repairs
- Outbound service reminder calls

**To be successful in this role, you must have**:

- Experience in a phone based customer service role or similar
- A passion for delivering exceptional customer service
- High level of verbal and written communication skills
- A positive can-do attitude and strong work ethic
- Ability to learn and navigate new systems
- Work independently and as part of a team

**Other things you might like to know**:

- No weekend work
- 8 hour day 9.00am and 5.00pm
- 30 min lunch with 2 additional 10 min breaks
- No late shifts
- You'll be based at our state-of-the-art Audi Macarthur dealership.

If you believe you have a customer experience mindset, outgoing personality, strong work ethic, present well and have a willingness to succeed, then we want to hear from you

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