Front Office All Rounder

4 days ago

Sydney Olympic Park, Australia PULLMAN Full time

**Company Description**
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that value the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

Be in the heart of it all by joining our **Front Office** team of our **Pullman Hotel**.

Reporting to the Front Office Manager, our Front Office All Rounder are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.

What does an All Rounder's role entail?
- Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay.
- Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
- Attend to incoming calls via the switchboard in a professional and polite manner.
- Maintain strict security procedures, ensuring Guest confidentiality and safety.

**Qualifications**
- Experience in a Front Office, preferably in 5 star hotels.
- Demonstrated ability to ‘surprise’ and delight our guests.
- Confidence and ability to approach people to initiate conversations.
- Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
- Outstanding communication skills, both oral & written.

**Additional Information**
Located in the Heart of NSWs most exciting entertainment precinct - and home to Accor Stadium - you’ll receive fully laundered uniforms, fantastic career and development opportunities, access to wellness benefits, hotel discounts, worldwide benefits, PLUS the opportunity to work in a precinct inclusive of the recently awarded Australian Hotel of the Year.

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