Level 2 Service Desk Technician

1 week ago


Bentley, Australia First Focus Full time

First Focus has been independently rated **Australia's best **mid-market Managed Service Provider. We are growing fast and now have over 280 staff across Australia, New Zealand, Philippines, South Africa and Ireland.
We pride ourselves on being a genuinely **great **place to work, with
a dynamic culture, clear vision and strong leadership.

We are looking for someone that loves spending time talking with customers and resolving their technical problems to join our Service Desk team in Perth. While technical skills are important for this role, we will provide training and support to get you there if you feel you are a bit light initially. What matters most to us is that you are driven and personally resonate with our values (check them out on our website).

**Requirements**:
The role includes:

- Providing remote and occasional onsite technical support to a variety of environments from 10 - 500 users
Microsoft Azure, AD and M365 environments
- Performing a wide variety of support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Compelling salary package
- Flexible leave arrangements including the option to trade salary for additional leave
- A paid day off every month to do training
- Opportunities for personal and professional development with our FastTrack and Leadership Lab development programs
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- Regular social events and a great team culture



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