Contact Centre Technology Analyst

1 week ago

Canning Vale, Australia APM Full time

Forget everything you know and expect about a call centre customer service environment. This is an environment where people are encouraged to be creative and where quality outcomes for customers and clients is the focus.

A key member of the Client Services team, you will be responsible for generating innovative ideas, unpacking root cause and implementing resolutions that improve the team’s technical services and systems to make positive change to the customer experience.

**Day to day you will**:
Manage the performance of the Client Services technology system

Optimise call-handling processes through monitoring dropped calls, abandoned rates, etc.

Continually improve systems and processes to improve customer outcomes and satisfaction

Deliver insights and provide recommendations for process re-design and improvements

Manage adds, moves, changes to phone systems from needs analysis through to implementation

What’s in it for you
Working in the Canning Vale office, a purpose-built corporate office for our Customer Service team, you will have access to free parking, fresh fruit, Friday afternoon socials and more.

This permanent position has been endorsed to support an expanding Customer Service Centre to meet the needs of APM Group across Australia and New Zealand. As an organisation, APM Group has grown exponentially over the past 18 months and continues to grow.

You will have the flexibility in this role to support your ongoing personal commitments. Working across Monday to Friday only, we can work with you to plan hours that suit your needs.

Experience you'll have

Demonstrated understanding and experience working with Contact Centre technologies

Business / Technology Analyst experience

Demonstrated success in delivering mid to large technology projects within scope

Experience in implementing a new telephony system

Demonstrated successful stakeholder engagement skills

About APM Group
We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

  • Contact Centre Consultant Wa

    2 weeks ago

    Canning Vale, Australia Lite n’ Easy Full time

    **Introduction**: Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion...

  • Analyst Programmer

    3 days ago

    Canning Vale, Australia Noilly Pty Ltd Full time

    **Analyst Programmer** **Noilly Pty Ltd** **Full time - Salaried Position - $120,000** **This is an excellent opportunity to join Noilly Pty Ltd, the leading WA manufacturer of security doors, screens, blinds, awnings, roller shutters and timber shutters. Now in its 50th year with the same ownership, Noilly Pty Ltd has the reputation for providing...

  • IT Support Analyst

    1 week ago

    Canning Vale, Australia Stratco Full time

    **Join a national leader in Australian Retail and Manufacturing**: - ** Support Stratco's operations with reliable technology platforms**: - ** Attractive Package | Great Company Benefits** **ABOUT STRATCO** Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing...

  • Recycling Centre Attendant

    3 days ago

    Canning Vale, Australia Tomra Full time

    **Company Description** At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Australia,...

  • Contractor AHPRA-Registered Psychologist

    4 days ago

    Canning Vale, Western Australia Queensgate Medical Centre Full time $90,000 - $120,000 per year

    Our modern, beautifully furnished clinic offers a warm and welcoming environment for both clients and practitioners.We have strong relationships with local GPs and a steady flow of referrals, ensuring a consistent and fulfilling caseload.Why Join Queensgate Psychology Centre?Flexible Work-Life Balance: Design your ideal schedule to suit your...

  • Control Centre Administrator

    2 weeks ago

    Canning Vale, Australia Ventia Pty Limited Full time

    **About the role** In this varied and fast-paced role, your primary responsibility is to assist the Resourcing Supervisor in coordinating the logistics and various travel arrangements such as flights, accommodation and hire Vehicle bookings, as well as supporting the day-to-day operations of the Control Centre to achieve safe and successful outcomes. This...

  • Data Integration Analyst

    2 weeks ago

    Elizabeth Vale, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 879465 **Location**: 5112 - ELIZABETH VALE **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Northern Adelaide Local Health Network - Lyell McEwin Hospital - Elizabeth Vale**: - **Salary**: $98,478 - $104,165 p.a.** - ASO6 - Temporary Full-Time, up to 30 June 2025** **About the Role**: This is an...

  • Team Lead

    1 week ago

    Canning Vale, Australia Envirolab Group Full time

    **Introduction**: About the company Envirolab Group — comprising Envirolab Services, MPL Laboratories, and Labtec Auckland — is a leading NATA-accredited laboratory providing testing services across environmental chemistry, metals, microbiology, asbestos, workplace exposure, and product formulation. We partner with Environmental Consultants, Mining and...

  • Educational Leader Great Beginnings Canning Vale

    1 week ago

    Canning Vale, Australia G8 Education Full time

    510946 - Canning Vale, WA, 6155 - Educational Leader - Permanent Full time Add to favourites Favourite View favourites **The Opportunity** Are you an experienced Diploma qualified Educator looking to join a phenomenal team of exceptional, qualified Early Childhood professionals and be supported and encouraged to excel and further develop your Early...

  • Help Desk Analyst

    4 days ago

    McLaren Vale, South Australia Peoplebank Australia SA Full time $45,000 - $60,000 per year

    Are you passionate about delivering excellent technical support and helping others succeed? We're looking for a Level 1 Help Desk Analyst to join a vibrant educational institution. In this entry-level support role, you'll be the first point of contact for teachers, students, and staff—ensuring smooth ICT access, troubleshooting issues, and assisting with...