Team Leader

4 days ago

Moorebank, Australia Coates Full time

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**:
The Team Leader
**(based in Moorebank)** will ensure the Customer Service Team provide superior customer service through coaching and support. You will enable your team to make sound decisions by finding the best outcome for the customer, fostering a culture of ongoing knowledge and skill improvement and exceeding customer expectation by correctly matching customer requirements with Coates products or services consistently. In addition, the Team Leader will have a strong focus on compliance in administering Coates Policies and Procedures and helping team members to work within the framework.
- Managing the service level of customer contacts via multiple channels
- Regular quality assurance activities ensuring all relevant KPI’s are met.
- Assisting the branches manage assets and allocate equipment
- Assisting manage customer complaints and high complex customer requirements.
- Possessing a safety-first attitude, showing strong leadership in safety onsite at all times.

**What you’ll bring to the role**:

- Experience leading, coaching and developing staff into a high performing team
- High level negotiation and problem-solving skills to deal with escalated issues
- Strong verbal and written communication skills
- Intermediate computer skills

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you

  • Team Leader

    6 days ago

    Moorebank, Australia Catch Full time

    This role is based in our Moorebank Fulfilment Centre, NSW. **Who is Catch?** Our vision is to be Australia’s most loved online destination for families. There's still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly. **Catch is currently...

  • Team Leader

    4 days ago

    Moorebank, Australia Linfox Full time

    Job no: 760104 Work type: Full time **Location**: Moorebank - NSW - Australia Applications close: 06 Jun 2025 11:55 PM AUS Eastern Standard Time Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail,...

  • Shift team leader

    4 days ago

    Moorebank, New South Wales, Australia Kickin'Inn Australia Full time $60,000 - $180,000 per year

    Company DescriptionKickin'Inn offers a dining experience like no other, specializing in delicious seafood cooked to perfection in your choice of sauce. Whether it's Kajun, Garlic Kajun, Garlic Butter, Lemon Pepper, or our famous Sha-Bang, the taste is to die for. Join us to be a part of an exciting culinary journey that keeps customers coming back for...

  • Project Sales Team Leader

    4 days ago

    Moorebank, Australia Allan Hall HR Full time

    Rapidly growing Australian owned and managed private business - APS Industries is a leader in its field. - Managing a high performing sales team - with full support from Senior Manageme **About us** APS Industries is a leader in providing design and construction solutions for Compressed Air, Breathing Air, Industrial Gas, Oil/Lubrication, Welding/Vehicle...

  • Inbound Team Leader Am

    2 weeks ago

    Moorebank, Australia Kmart Full time

    **Catch Moorebank NSW - Inbound Team Manager AM** **Team Leaders - Customer Fulfilment Centre (CFC) - Moorebank, Sydney** The Catch Customer Fulfilment Centre (CFC) in Moorebank will shortly transfer to be operated by Kmart Group (Kmart and Target). In readiness for this transition, expected in mid-2025, we are growing our site team. This is an amazing...

  • Team Leader

    6 hours ago

    Moorebank, Australia Grays Full time

    Grays has an opportunity for a highly motivated and experienced customer service professional to join us as our Team Leader - Customer Service. In this role you will manage a small team of local Customer Experience Specialists as well as work with the offshore customer service team in managing daily processes and tasks, managing escalations, troubleshooting...

  • Team Leader

    2 weeks ago

    Moorebank, Australia Toyota Material Handling Australia Full time

    **About Role** Provide leadership for the day-to-day store persons activities of the NPDC in conjunction with the NPDC Warehouse Supervisor. The Team Leader will be part of a team responsible for the correct and timely supply of parts to the National Branch Network. **Key Duties & Responsibilities**: - Lead the NPDC store persons team and control manning...

  • Team Leader Moorebank Pm

    6 days ago

    Moorebank, Australia Primary Connect Full time

    **Newly created opportunity working with cutting-edge automation technology**: - ** Work on a high profile, customer focused, state of the art operation**: - ** PM & Night shifts | 5 day work week, both weekend days required **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a...

  • Childcare Room Leader

    4 days ago

    Moorebank, Australia First Steps Learning Academy Full time

    An exciting opportunity exists for an experienced Room Leader to join First Steps Learning Academy located in Moorebank. Our beautiful community childcare centre consists of 3 large learning spaces catering for children 0 to 5 years. Our classrooms provide a nurturing, stimulating and safe space for learning. Your responsibilities include: - Plan,...

  • Segment Leader

    2 weeks ago

    Moorebank, New South Wales, Australia ABB Full time $120,000 - $180,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:EL Technical & Design...