Claims Administrator

3 days ago

Hobart, Australia Marsh Full time

**JLT act as the Fund Administration Agent (FAA) to the Tasmanian Risk Management Fund (the Fund). The Department of Treasury and Finance (the Department) administers the Fund to provide a whole-of-government approach to funding and managing the insurable liabilities of inner Budget agencies.**

**Our team delivers services to the Fund and its Agencies through Executive account stewardship by the Senior Management Team and proactive management of claims, facilitated by our in-house Claims Management Team.**

**JLT is seeking a Claims Administrator to join our growing Workers Compensation team based in Hobart on a full-time 24-month contract.**

**What can you expect?**

The purpose of this role is to perform all administrative functions required in the claims process for all workers compensation claims, ensuring you deliver positive outcomes for the client and in line with the business objectives and agreed performance indicators. This would include:

- Data entry.
- Claims lodgement.
- Claims payments including follow ups on invoices.
- Claims finalisation and file closures.
- Other administration duties as required to service the fund.

**In this role you will be responsible for**:

- Claims Payments.
- Medical certificate recording.
- Responsiveness to queries.
- Quality Assurance.
- Service Level Agreements.
- Workers Compensation Claim Processes.
- Assisting Claim Consultant.

**We would like you to have**:
**General knowledge**:

- Office Administration.
- Workers Compensation Act - Tasmania. (desirable but not essential).
- Workers Compensation Claims Handling. (desirable but not essential).

**Specific Knowledge of JLT operations (where relevant)**:

- JRS system. (desirable but not essential).
- Figtree system. (desirable but not essential).

**Experience**:

- Minimum 1 - 2 years’ experience in administration/data entry (desirable but not essential).

**Skills**:

- Strong communication and conflict resolution skills.
- The ability to work in a small team environment.
- Excellent communication and conflict resolution skills, displaying the ability to communicate with empathy, integrity and tact.
- Attention to detail and the ability to manage competing deadlines and prioritise important tasks.
- Superior computer literacy.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.
- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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