Customer Service Representative-1 Year Contract
2 days ago
**About us**:
**PHINIA**:Advancing sustainability today, powering a cleaner tomorrow.
PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.
**Our Culture**
PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.
**Career Opportunities**
We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
**Key responsibilities**
- Follow up with the whole process from sales order to customer delivery to ensure 100% on time delivery and improve customer satisfaction.
- Coordinate the related parties for solution if order fulfilment process got delayed.
- Bridge customer and DPSS to make sure all customer demand be fulfilled with satisfaction, monthly target be achieved.
- Coordinate internal cross functions to support customer demand fluctuation.
- Work with warehouse to arrange shipment to make sure most effective method and 100% on time delivery.
- Monthly sales waterfall maintenance and analysis.
- Work with quality team for customer warranty.
- Maintain good customer relationship.
- Leading and implementing the customer survey.
- Mail the invoice to customers.
- Other tasks as assigned by manager.
**What we’re looking for**
- Bachelor degree.
- Fluent English with both spoken and written. Chinese is a plus.
- Strong ownership, self-motivated with good initiative.
- Superior communication skill and strong interpersonal skill.
- Prefer automotive or related industry.
**Global Terms of Use and Privacy Statement**
**_Career Scam Disclaimer: _**_PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities._
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