Principal Policy Officer

_About the Role: Governance, Strategy and Planning (GSP) undertakes a range of enterprise activities to support the department to meet its strategic objectives and operational requirements, and delivers services and products to support frontline and corporate staff to effectively and confidently perform their duties. GSP offers a flexible and inclusive workplace where you can build your skills and knowledge, collaborate, and meaningfully contribute to the Department's strategic objectives. Be part of a small, passionate team working at an enterprise and strategic level to drive continuous improvement in human rights and customer complaints to support effective decision-making across our diverse organisation. An exciting role is available to mature departmental approaches to human rights and customer complaints management at an enterprise level to support staff in schools, regions and divisions. As the Principal Policy Officer you will focus on maturing the Department's approach to human rights, including supporting staff in schools, regions and divisions to build human rights awareness and capability, and enhance our human rights culture; and maturing customer complaints management approaches at an enterprise level to develop and embed better practice approaches across the Department. This includes: Developing and delivering tailored complaints and human rights resources and training to build capability in frontline and corporate areas Providing support and advice to business areas managing customer complaints or making decisions that impact human rights Analysing data to identify trends and insights and support the department to meet its reporting requirements for customer complaints and human rights Working collaboratively to drive continuous improvement across the department, including supporting process and practice change Contributing to whole-of-government reform activities related to complaints management and human rights Please view the Role Description for a full list of responsibilities. We are looking for a Principal Policy Officer who has the following attributes: Critical and strategic thinker, who can research and analyse issues, translate complex information into clear and user-friendly products, and make informed recommendations to management Excellent people skills and a commitment to customer service Exceptional writers and communicators who are great at stakeholder engagement and negotiation Excellent attention to detail, organisation, coordination and project management skills Data and analytical experience to identify trends and insights and support corporate reporting Self-starters who can work independently, but also collaboratively as part of a team A drive to continuously improve and innovate to deliver better outcomes and meet strategic objectives Capability development skills to support the department to mature its approaches To Apply: Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history). Referencing the "Competencies - How you may be assessed" in the role description and the attributes sought in the job ad above, please provide a 2 page written statement about how your skills and experience will allow you to perform the duties outlined in the Role Description (Your role). We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services. Salary rate shown is reflective of full-time (1.0 FTE). The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. This work is licensed under a Creative Commons Attribution 3.0 Australia License._