Client Experience Officer

1 week ago

Canberra, Australia Ability Action Australia Full time

**Company Description** Ability Action Australia**are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. #AAA have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.

We’re thrilled to be opening our brand new clinic in Bruce, ACT, and are looking for a dedicated **Client Experience Officer** to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across #AAA.

This is a **full-time, fixed-term position** (38 hours per week), with working hours from **8:00am to 5:00pm, Monday to Friday**, until **March 2026**. There is potential for extension beyond this date.

**Responsibilities will include**:

- ** Participant Liaison** - Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families.
- ** Scheduling Support** - Assist clinicians with managing their schedules in alignment with KPIs.
- ** Compliance Management** - Maintain accurate documentation and ensure confidential information is stored according to policies.
- ** Clinic Maintenance** - Perform daily housekeeping to uphold a clean, safe, and professional clinic environment.

**What's in it for you?**

As you support many, we support you. We offer:

- ** Investing in you** - Professional support + connecting you with leaders across the group to help maximise your potential.
- ** Excellent remuneration** - Industry leading salary + salary packaging + car allowance + laptop + smartphone + purchased leave.
- ** Looking after you**- Discounted private health insurance + free counselling through our EAP +Travel club deals + fitness passportjust to name a few.
- ** Passionate and uplifting culture** - You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.

**Qualifications** About you**:

- You bring energy, enthusiasm, and initiative to every interaction.
- You’re empathetic and passionate about working with a vulnerable community.
- You’re customer focused, with a strong commitment to delivering excellent service.
- You’re skilled at building trusting relationships with both internal and external stakeholders.
- You thrive under pressure, with strong time management skills and the ability to meet tight deadlines.
- You have previous experience in customer service or an administrative role.
- Experience in the NDIS or disability sector is desirable, but not essential.

The successful applicant must hold a current **NDIS Worker Screening Check** (completed required modules), a valid **ACT Working with Vulnerable People Check**, a **Police Clearance**, and a **First Aid Certificate** (desirable but not essential).
**Additional Information**

AAA

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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